OHP - Lordswood House Medical Practice

Difficult can’t get through on phones. Online system doesn’t work, so you have to call and then wait for a long time on phone and even than you don’t get an appointment. They will give emergency appointment for children but have to go physically.

It’s a very big & busy surgery so getting an appointment is always a challenge.

GP’s are excellent but waiting for 50 minutes in the phone queue is very stressful.

I can easily get phone appointments. GP’s & nurses are excellent.

Went to doctors for pain in ankle, they sent me for x-rays within a couple of weeks and then took 4 – 5 weeks to send back to doctor. Then they sent me a text message to decide whether I wanted to be sent to the ankle clinic and to contact them for this. At the time I was happy with it.

Since Covid things have gone downhill, No face to face appointments. Surgery open but couldn’t see a doctor, but they will phone you back. If its pretty serious they will call you in.

My son took my 3 month old grandson to doctors who had constipation for 9 days. Doctors told him to bring him in and they did not examine him. They just told him to take him to A&E. They do not do what they're supposed to do, they pass their services onto other people. I wonder how lay people are coping with using GP's, as if they can't get appointments, what can they do?

Would not recommend at all. It's easier to get through the king. When you call you're 32 on the list, then you get cut off. The receptionist are not cooperative at all, they are like rottweilers. You are a number only. You make an appointment they give you two weeks later. Asking for a repeat prescription is a big deal. I try to explain it's urgent and they still don't care.

They are okay. Doctors are good but it takes ages to get an appointment. I waited 3 weeks for a blood test.

You feel like you are begging for appointments and they say no.