Lordswood House Group Medical Practice

They seem desperate to avoid seeing anyone. Constant reminders, not only to avoid coming in in person, but not to telephone either. Insist on an ill-thought-out on-line system which is VERY user-unfriendly.

Good

Video appointment to assess mole on my face. Then phone call from my GP - followed up 6 weeks later.

We have been for our flu jabs and individual blood tests. Also had a few phone call consultations with our GP. Excellent service -apart from the long time hanging on the phone for a reply from the surgery.

Its been a good experience with the nurses, phlebotomists, receptionists and some GP's. Unfortunately I had a phone consultation with a GP today who is not my regular GP that I ended up in tears as he was rude and abrupt. I work in a hospital and I know what a duty of care is - but he doesnt.

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Lordswood Health Centre

Good service, helpful staff and easy to get an appointment.

Appointment system very good - always get appointment within a week
Sometimes I feel restricted about the time with the doctor- but the care has been good.
Waiting times for appointment is not good - Doctor always seems to be running late

Doctors, nurses, reception staff and facilities all above expectations.

Sadly this GP surgery has not lived up to expectations.
I have been with them for about 4 years, and during that time there was one particular GP who repeatedly failed to act on referrals she told me she had made.
I was strung along for months each time, only to find out that the referrals were never made.
At the time I complained and little was done - I essentially got told off by the practice manager for making a formal complaint, and it was made quite clear that complaining again in the future was pointless.
Recently I had the same issue with another 4 referrals she suggested but seems to have refused to do, and I have had no help from the practice in rectifying this or swapping me to a more competent GP.
I have had no choice but to change doctors surgery.
I live with several chronic health conditions including EDS, Chiari Malformation and cervical instability. These need regular monitoring and treatment from a diverse array of specialists, so I have deteriorated hugely since not having access to the right support.
It’s a real shame that this surgery has gotten away with letting a patient down so badly with no repercussions, and I hope this doesn’t happen to more patients before they make any changes.