Lordswood House Group Medical Practice

Online survey questionnaire: What has worked well for you during lockdown?
Answer: Lordswood Health Centre

Good service, helpful staff and easy to get an appointment.

Appointment system very good - always get appointment within a week
Sometimes I feel restricted about the time with the doctor- but the care has been good.
Waiting times for appointment is not good - Doctor always seems to be running late

Doctors, nurses, reception staff and facilities all above expectations.

Sadly this GP surgery has not lived up to expectations.
I have been with them for about 4 years, and during that time there was one particular GP who repeatedly failed to act on referrals she told me she had made.
I was strung along for months each time, only to find out that the referrals were never made.
At the time I complained and little was done - I essentially got told off by the practice manager for making a formal complaint, and it was made quite clear that complaining again in the future was pointless.
Recently I had the same issue with another 4 referrals she suggested but seems to have refused to do, and I have had no help from the practice in rectifying this or swapping me to a more competent GP.
I have had no choice but to change doctors surgery.
I live with several chronic health conditions including EDS, Chiari Malformation and cervical instability. These need regular monitoring and treatment from a diverse array of specialists, so I have deteriorated hugely since not having access to the right support.
It’s a real shame that this surgery has gotten away with letting a patient down so badly with no repercussions, and I hope this doesn’t happen to more patients before they make any changes.

Provide a whole range of services, no trouble getting appointment. Had a chest infection and saw the same doctor every time. I visited even if I asked for an appointment on the day. Have type 2 diabetes, I come for appointments regularly and they deliver exactly what I want. I also damaged my knee and the follow up appointment at the GP was amazing (saw who I wanted, when I wanted).

My experience of using the GP surgery has been really good.

Very good, professional and efficient surgery. both clinical and non clinical staff is helpful & caring.

My GP is brilliant, they know me. I use type-talk as I am deaf & Its easy to book an appointment and get interpreter. I always get an appointment when I need it and they are very friendly.

Cleanliness, staff attitude, waiting times, treatment explanations and quality of care are all good.