The worst care I’ve ever received
Sadly this GP surgery has not lived up to expectations. I have been with them for about 4 years, and during that time there was one particular GP who repeatedly failed to act on referrals she told me she had made. I was strung along for months each time, only to find out that the referrals were never made. At the time I complained and little was done - I essentially got told off by the practice manager for making a formal complaint, and it was made quite clear that complaining again in the future was pointless. Recently I had the same issue with another 4 referrals she suggested but seems to have refused to do, and I have had no help from the practice in rectifying this or swapping me to a more competent GP. I have had no choice but to change doctors surgery. I live with several chronic health conditions including EDS, Chiari Malformation and cervical instability. These need regular monitoring and treatment from a diverse array of specialists, so I have deteriorated hugely since not having access to the right support. It’s a real shame that this surgery has gotten away with letting a patient down so badly with no repercussions, and I hope this doesn’t happen to more patients before they make any changes.