Lordswood House Group Medical Practice
Feedback Rating
Based on 198 reviews
Reviews (198)
Very good service delivery
December 16, 2024
They always address my issues straight away. Very good service delivery.
Mixed
December 9, 2024
The merger of the district nursing services with Quinton has been badly managed. A system which worked has been replaced with one which doesn't.
Staff helpful, but difficult to get appointment
November 8, 2024
Appointment system is next to useless a face to face with actual doctors can take weeks.
The worst online system
November 6, 2024
They have a new online system which is worse than the previous phone system. You have to fill in form as then wait a whole day for a call.
Excellent GPs
November 5, 2024
I don't like the new online booking system but the GPs are excellent.
Very caring staff
October 8, 2024
All the staff are very helpful and caring. The only challenge is getting an appointment.
A brilliant service
October 1, 2024
A brilliant service. You can get appointments no problem. They were really helpful. They got me referred quickly too.
Get appointments in a timely manner
September 23, 2024
I can get appointments in a timely manner. I was referred to Heartlands for an endocrine issue.
Doctor didn’t read completed form
September 21, 2024
Completed triage online form but doctor did not read thoroughly and have incorrect information.
A lovely doctor
September 18, 2024
I called them and was 23 in the queue so I opted for a call back not a text. They text me. So I called back and said I needed a same day appointment. I saw a lovely doctor who explained everything and said that I needed to go straight to A&E.
