Lordswood House Group Medical Practice

Last week my husband rang them and they picked the phone on first ring and gave him same day appointment.

Very good and helpful GP. Referred me on time.

So difficult to see a GP at all. Never 'your' GP. Receptionists brusque and ask loudly what is your problem before offering appointment. That is if there is one available that day. Not possible to book appointment at all. You can only take what is available that day or come back the next. Calling on phone for appointment a joke! Basically rude. If you are offered appointment you wait in a huge area that is virtually empty. If you come for blood tests Reception often send you to wrong waiting point. I am a patient of 40 yrs with heart problems awaiting surgery I need to see a GP who 'knows' me! Nursing staff are excellent and most GPs good but sometimes have obviously not read my notes. I dread to think what they record in their notes.. A badly run practice that leaves patients at the mercy of a very young and arrogant team of Reception Staff!

Wife was ill at the beginning of the month and it was hard to get an appointment that was face to face with the doctor. They kept diagnosing her over the phone, giving her various medication. She ended up losing lots of weight and became really poorly so ended up taking her to A&E.

Sorted her out and gave her antibiotics, we didn't have to wait long was only there 5 or 10 minutes then they called her in.

Very difficult to get appointments all the time. Minimum waiting times for bloods is 12 days, If you are lucky. Doctors are excellent and reception staff very helpful.

They do come out to my house. They’re really good.

Can wait an hour on phone, you have to wait till it’s your turn. Costs a lot on my phone bill. Sometimes the phone rings but none answers. I find that very rude sometimes. When I get through they say come into the surgery or they will come to my house if it’s an emergency. The CPM centre will take me to any appointments I have.

I went and they looked in both of my ears and they said that I can’t go swimming.

Can’t get an appointment, either over the phone or on the laptop. No choice of appointment. Hold on for ages for them to answer. Have to wait for at least 30 to 45 minutes before you get through and no appointment. Could give you one in 3 weeks.