Lordswood House Group Medical Practice

You feel like you are begging for appointments and they say no.

They're fine, yeah. Always manage to get either a face to face or over the phone appointment. It can be a long process on the phones to get through but that's not all the time.

Experience has been very good. They prioritise under 1's. You have to queue when on the phone, but you get through to them. But you get that anywhere.

I find that their service has gone down hill. Difficult, only get an appointment if go in person. I had a face to face appointment the other day. I don't mind an over the phone appointment. I think you have to be quite determined and have your wits about you.

I am able to get appointments but only if I physically go to the doctors. They're okay.

GP really good, nice and polite. Can get appointments.

Waited 6 weeks for a blood test. Impossible to get an appointment on phone. Doctors are great.

My daughter has been referred by the doctor to the Children's Hospital as she needs an urgent MRI scan because she has seizures and is Autistic. She was referred over 2 months ago but we have not had any response for when the appointment will be.

Pretty good and try to be helpful. Struggling to get appointments, accessing on the phone or getting face to face appointments.

I am very disappointed with GP practices in general they get paid for all of us but make it super hard to get an appointment to see them. Most over 70’s are not internet friendly and have been badly overlooked. I moved into the retirement village after I lost my husband to COVID 12 months ago and registered with Lordswood house surgery. I found them hard to contact so much so I might get a private doctor and this to be on the NHS.