Midland Metropolitan University Hospital

Good today. I had a GTT test and been here a couple of hours. It's been well organised and the staff are very good.

I had an operation to remove the lymph node in the pelvic area. They were good at explaining the procedure and letting the family know what was going on. I just hope it's been successful.

I drove around the block three times as you can't see a sign for the car park. It was confusing. When I came out of the lift there was no sign to say where the Winter garden was either. It needs better signage.

It was okay, both communication and waiting times there. They explained well and discharged after being here for three hours.

A&E felt nobody knew what they're doing. My partner not being treated right it was not good at all.

He was on ward A9 in May. The staff were amazing and they let me stay in with him too which again was amazing. The respect given was also amazing. They need to think where they're putting people maybe, as people with severe mental health difficulties can be next to you.

I had great difficulty finding my way and the volunteers didn't know either. When you get to the blood tests you need a key card to get out and no one was round to let me out. The winter garden is great for patients to be able to chill out.

We came in at midnight with bad breathing and they took her into A&E. They took good care of us and gave her a bed straight away.

I came into A&E on Saturday as I had numbness down my hand I got admitted at SAU. They did observations and the staff were really good.

GP sent me for possible fracture and needed scan waited 4 hours and was only seen at triage, waited and waited. Asked to be discharged, staff didn’t care showed no empathy no apology only to tell me I would have been told to see GP or walk in anyway. Even though I didn’t want to go to A&E and only went there cause my GP wanted me to have a scan, so clearly staff knew nothing about me.