Midland Metropolitan University Hospital

My son was admitted with pneumonia and sepsis the staff are rude and not interested. One nurse came in to give medication and didn’t even know what he was being treated for and had music playing through her phone in her pocket! Another nurse clearly had no clue about infection room control walking in and out seeing sick patients with fleece on and headphone in one ear. As a nurse myself I’m absolutely appalled by the care and delivery in this hospital. You don’t get medication on time it’s 2 hours after it’s due, left crying In pain and they just sit there!
My son is also asthmatic and has been asking for his nebuliser since 11pm last night.
Another incident my son was almost a victim of a drug error she was about to him a second dose of a drug he had been given 10 minutes prior as the previous nurse hadn’t signed off the dose.
I will be making a complaint about the whole experience.
It’s clearly not able to keep up with the huge demands with very little staff.

I had a PTSD episode and I was on majors and taken great care of. Outside room 6 - please tell her she's amazing

Directly outside the main entrance I was 'greeted' by two patients in dressing gowns smoking next to a sign stating that this was a no smoking hospital and they would be fined £50. As went I out of the Main Entrance I went to get a cup of coffee so I decide to go into Costa (Crumbles). Tables were outside and there was a large welcoming floor banner. When I tried to open the door it was locked, but there was no sign on the door stating it was going to be closed. Then a few yards from Costa there were 6 patients smoking. When I asked them to stop they told me I wasn't the law and to 'eff' off. There was no security to be seen. I emailed the Head of Security on 14th January and now it is the 5th February and I'm still waiting for a reply.

I waited for 10 hours in A&E at the new hospital. After I went again following a GP appointment who told me to go back to the hospital where I waited another 9 hours and saw the same doctor as before. I got a satisfactory service once seen. They did an ECG but there was lack of communication and a demeaning and disrespectful attitude by them.

Poor care, lack of communication, long waiting times, litter all over waiting room. Rude staff

The layout is extremely confusing and very poorly thought out. Certainly not great for elderly or disabled and even the staff and volunteers don't know their way around. A&E there should be a limit to how many people accompany patients as it's very crowded. IPC If you're going to wear a mask wear it properly-most staff walking around with them under the chin. Ban nursing staff from false long nails - basic standards not met

None of the doctors or nurses have any compassion or empathy nothings recording nobody knows nothing nobody helps they ask you what you want them to do they need extra training as they have no idea about treatments they have no manners it's disgusting down there you don't feel safe

It's £5.90 for 24 hours parking here or only £20 for the week, so its cheaper than the QE. Why so different. Its new but there are a lot of things not working here, the lifts aren't working and there are lots of issues. The staff are not organised and don't know what their doing. The rooms are nice but there aren't enough staff, they work hard but they are all under pressure, it's a hard job.

They were good when I was here in December. They explained everything to me and it didn't take long.

I was seen around 5 times before I actually saw the doctor
But that took a whole 11 hours and a bit from 7pm till 7am ish
But then didn't give me anything for my pain, I'd have happily paid but nah he just suggest he only had paracetamol so I just took the ones they gave me which was 2 tablets they asked if I can stay and do a brain scan also but no I would not be willing to wait another 11 hours