Midland Metropolitan University Hospital

The staff & medical care was good however the design of it was a headache. Also not suitable for disabled as my Mother is. No disabled wheelchairs, no suitable chair in discharge lounge. Also no 24hr discharge dept, it closes at 7pm. Transport home arrangements dismal & unreliable. Also the single ensuite room seem fine till you are stuck in one for 3/4 days with no radio, or tv access. Really not suitable for everyone; especially elderly as the company on an open ward preferable. I think not a lot of thought has gone into the detail. Lacking equipment for elderly with limited mobility, they didn't even have a Gutter Zimmer Frame for my Mother to use for an assessment. Take everything with you if you end up there. The medical care & all staff very good, let down by the building & lack of common sense i.e. equipment & discharge transport.

Visited the infusion suite. Staff very professional.

The urgent care is definitely not urgent. The wait is too long for very sick people. Staff are rude and incompetent.
Not enough medically trained personnel. No urgency to treat very poorly people. No care, no expertise, no confidence. The buildings are inaccessible. Urgent care is outside on the roof, nay as well have been outside in the street. No access to water/drinks/food. Toilets filthy.

I waited for 9 hours at A&E because they missed my details during a shift change. Very poor service delivery.

I was an inpatient for a week and I received amazing support, care and treatment.

Very busy but the staff are very helpful and polite. I was seen at A&E within 3 hours.

A very clean and well managed A&E. I was seen within an hour and provided very good support and treatment.

Quick and effective treatment provided by A&E staff.

I was an inpatient for a week after the surgery and the care and treatment provided was excellent.

Very patient friendly waiting area and very helpful staff.