NDH Care Ltd

Dear Bibi,

Thank you for taking the time to provide feedback on our care service through Healthwatch online. We sincerely apologize for the disappointing experience you have described. It is deeply concerning to hear that our carers' language proficiency and performance did not meet your expectations.

We understand the importance of effective communication and competent care in delivering quality services, and we are committed to addressing these issues promptly to ensure that all our clients receive the high standard of care they deserve.

Your feedback is invaluable in helping us identify areas for improvement, and we would greatly appreciate the opportunity to gather more details about your experience. This will enable us to conduct a thorough investigation and take appropriate action to address any shortcomings in our service delivery.

We encourage you to contact us directly to provide further details or discuss your concerns in more depth. You can reach our manager, Hardik Patel, via email at h.patel@ndhcare.co.uk or by phone at 01214480568. Mr. Patel is committed to addressing your concerns personally and offering any additional support or assistance you may require.

Once again, we apologize for any inconvenience or distress caused by your experience, and we thank you for bringing these issues to our attention. Your feedback is essential in helping us improve our services and ensure that all our clients receive the care and support they need.

We look forward to hearing from you and resolving these matters promptly.

Warm regards,
Anil Gajera
Director
NDH CARE LTD

Dear Mrs. Shah,

Thank you for taking the time to share your feedback about the care provided by NDH CARE for your husband. We are truly grateful for your kind words and are delighted to hear about your positive experience with our carers and office staff.

We strive to provide compassionate and skilled care to all our clients, and we are thrilled to hear that our carers have been able to support your husband with such care and expertise. Your recognition of their dedication and professionalism means a lot to us, and we will be sure to pass along your appreciation to the entire team.

At NDH CARE, we are committed to continually improving our services and ensuring that every client receives the highest standard of care. Your feedback serves as a great encouragement to our team and motivates us to maintain and exceed the level of service you have experienced.

Once again, thank you for entrusting us with the care of Mr. shah, and we look forward to continuing to support you both in any way we can. Please do not hesitate to reach out if you have any further questions or concerns.

Warm regards,
Hardik Patel
Manager
NDH CARE LTD