NDH Care Ltd

Thank you for taking the time to share your feedback. We appreciate hearing that you find our carer to be reliable and that they are doing what they can to support your loved one. We understand that the care needs can change over time, and we are committed to ensuring that your loved one receives the best support possible during this time.

We also acknowledge your point about the 30-minute visits, and if you feel that additional support is needed, please don't hesitate to let us know. We are here to help and can adjust care plans to better meet the needs of your loved one.

Your satisfaction is important to us, and we will continue to work hard to provide the support and care your family needs.

Thank you again for your feedback, and please feel free to reach out if you have any further concerns or requests.

Kind regards,
Hardik Patel
Manager
NDH Care Ltd
Email: h.patel@ndhcare.co.uk
Contact Number: 0121 448 0568

Thank you for your kind feedback. We are delighted to hear that you feel safe and comfortable with your regular carers. We pride ourselves on ensuring that all of our carers maintain good behaviour and communicate respectfully, so it’s wonderful to know that this has made a positive impact on your experience.

Your satisfaction and well-being are our top priorities, and we will continue to ensure you receive the best care possible.

If there’s anything else we can do for you, please don’t hesitate to let us know.

Thank you again for your positive comments.

Kind regards,
Hardik Patel
Manager
NDH Care Ltd
Email: h.patel@ndhcare.co.uk
Contact Number: 0121 448 0568

Dear Sumayya,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and the challenges you and your family member have faced. Providing quality care and addressing the needs and preferences of our clients is at the core of what we strive to achieve, and it’s disheartening to know we have not met your expectations.

We acknowledge your concerns regarding continuity of care, the impact of carer changes, and communication issues. These are critical matters, and we sincerely apologize for any distress this has caused. Your feedback highlights areas where we need to improve, and we take this very seriously.

To better understand your concerns and resolve the issues, we would appreciate the opportunity to discuss this further. We want to ensure your family member’s needs and preferences are met and that their care plan is consistently upheld. Please reach out to us or let us know a convenient time for us to contact you.

Once again, we are sorry for your experience and assure you we are committed to addressing these concerns and making meaningful improvements. Thank you for bringing this to our attention and allowing us the opportunity to do better.

Kind regards,
Anilkumar Gajera
Director
NDH Care Ltd