NHS 111
Feedback Rating
Based on 486 reviews
Reviews (486)
Wouldn't give me an emergency prescription.
March 25, 2024
I called for an emergency prescription but they wouldn't give me anything as it had not been prescribed through my current GP and they said I would need to go through the GP.
Told to go to A&E
March 25, 2024
Called them when I was having chest pains and was told to go straight to A&E after not being able to contact the GP.
Friendly but didn't help me.
March 20, 2024
Didn't get any help from then when I called but they were friendly.
Very helpful service
March 19, 2024
My wife was not feeling well so I called 111 and they arranged an appointment at South Birmingham urgent care centre within an hour. A very helpful service.
Not very helpful.
February 20, 2024
Not very helpful. If you have got problems you can't get through them and use their service.
Brilliant service.
February 19, 2024
I have used them for my parents and they are very good. Doctors will often tell us to use them as they have no appointments or won't see you. On this occasion they told us to take my mom to the hospital and they were good at giving information. A brilliant service.
They give you peace of mind.
February 19, 2024
A good service, very good. I don't mind waiting which you have to sometimes but they will call you back and give you good information or advice. They give you peace of mind.
They get us seen.
February 19, 2024
Really good. I used them for my son and they got him an appointment at a walk in centre. Sometimes I prefer to use them as they get us seen and sorted.
Failed to return call to me!
February 15, 2024
Phoned 10.15 am - told would get call back within 2 hours. Still waiting 12 hours later despite chasing up twice - disgusting
Lost trust in the NHS
February 14, 2024
I called 111 service and they told me to just wait for the GP in a weeks time but I could see that the spots were getting worse. I ended up taking her to Walsall A&E and they told me to take her to the Children's A&E asap. They prescribed her antibiotics and were here for an appointment today. We haven't waited long. I have just lost total trust in the NHS. They have failed so many times.
