Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1886 reviews
Reviews (1886)
Attended A&E suspected cardiac problem
A&E
December 11, 2023
This is on behalf of my elderly mother who need medical attention. On arrival to A&E I was told to wait your turn outside in the cold but insisted we were seen immediately as I my 69 year old mother was having left sided chest pain which was radiating down the left arm, symptoms of suspected heart attack. Then when I asked for a wheelchair, they had none available and asked if the patient could walk herself in, I ended up getting a chair myself from home. We were then asked to fill out of form and waited an hour before been seen by the triage nurse, keep in mind the guidelines for chest pain require an ECG within 10 minutes of arrival. We waited another half an hour for an ECG to be performed but the initial machine wouldn't take a reading, as didn't the second and after some messing around with the 3rd machine and 3 staff members they managed a reading. The department service manager was extremely rude to my mother and myself, assuming because we were of brown skin we didn't understand English. When I confronted her about this, she refused to speak to me and blamed the failure of the machines not working on my mother moving. My mother was then kept waiting for her results a further 4 hours and when we enquired how much longer, the nurse said she was unable to find any of the attending doctors and wasn't aware of where they had gone. So, overall experience, appalling. The staff are rude, abrupt and definitely not an ounce of consideration for the patients and their condition.
Clear support and quick response
December 1, 2023
I've been mucked about with a problem with my knee. After my GP referred me to a Dr, I received a consultation where she took time to listen to my problem. Having been to physio, GP and A&E about this previously, it was the first time I felt they understood the difficulties I was facing. Unfortunately, it was highlighted that significant damage had been done to my knee which would require operating. She clearly explained what the problem with my knee was, the different ways to sort this, and the likely outcome. As it was very overwhelming, she provided high quality support and I felt reassured.
Clean and good facilities.
November 30, 2023
Very nice and clean hospital with all the facilities available. Communication with patients is excellent.
Excellent support and care for my husband
November 30, 2023
My husband had cancer at the back of his nose and was treated at the QE cancer centre. Thanks to the excellent support and care he has fully recovered from cancer.
Results received within a week
November 30, 2023
I went there for scans and x-rays. The staff were very helpful and explained everything very well. Results were shared with me and my GP within a week.
Good facilities. Good advice
November 30, 2023
My wife went there for an ultrasound and a scan. The facilities were very good. Good advice given by the doctor.
Good but sometimes you wait a while.
November 30, 2023
The non-emergency hospital transport here is good but I was waiting more than one hour. They were on time this morning. They don't mention when they will come to get me.
Everything has been explained very well.
November 30, 2023
They're good. I stayed there and they were good. Good communication. I had a back operation and everything was explained to me very well.
I was referred on
November 29, 2023
I usually see the ENT specialist and I have issues with my ear as I had a perforated ear drum as a child. I was referred on from the audiologist to them. I am waiting to see what follow up information they are giving me.
7 hour wait in A&E
November 29, 2023
I waited for 7 hours at A&E before I was seen by a doctor. There were more than 30 patients waiting in A&E and only a hand full of doctors around.
