My dad who has been quadriplegic for 19 years has had the most awful care each time he has been admitted here. My brother overheard staff once talking about why a paralysed man would need shoes? This time when he was admitted was his last time at this hospital and unfortunately he died this month. My brother and dad overheard staff talking about his care to another patient. The other patient was asking the nurse why my quadriplegic dad was getting treated like a king. The nurse discussed his care needs with him and even told him which care home he was from. What happened to patient confidentiality??
My dad didnt have a jelly button buzzer to call for staff as when he was last visited he still had a clicking/manual buzzer that he was unable to use due him not being able to move his arms and hands. My dad wouldn't have been able to call for help. We are still unsure if he must have been calling for help before his death as he knew his own body. So sad that this hospital has a reputation for being the best when they let a quadriplegic man die in their care when he shouldn't have. He has been admitted to City Hospital for his respiratory issues and always made a recovery because they have treated him with dignity and like a human being and not shoved in a side room like they have each time at the QE.
Anita patel
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your father sadly passed away recently, please accept our condolences at this difficult time. We are very disappointed to hear of the circumstances you describe as this does not reflect the high standards of care we strive to deliver. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like the opportunity to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Left in pain by chronic pain team
Chronic pain team
November 12, 2019
My daughter is on a complex plan for pain management under the Chronic Pain Team, for the first week of the plan it went well. However on Friday afternoon her pain levels became out of control. At the time of writing this it is Tuesday morning, her pain has been out of control for 3 and a half days and we are still waiting for someone to come and see her to resolve the issue.
Susan Cassar
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Chronic Pain Service at the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your daughters' treatment. Senior hospital staff responsible for Chronic Pain are keen to listen to your concerns in more detail. If you would like to discuss your concerns further and have not done so already, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Treatment not working well
Cardiology
November 11, 2019
I was treated for heart problem at QE in 2017, after my bypass operation, I am unable to use my right leg. They have referred me to so many services and offered different treatments but with zero impact.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you are have regarding your treatment. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
appalling care
vascular 405
October 23, 2019
All about getting patients out no care and no one listens to concerns some nurses sisters and charge nurses should not be allowed to work with patients as they dont care
jacinta moloney
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience at the Hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.
Eyes
Outpatients
September 27, 2019
Eyes opp arranged within 24 hours
Helen
Reply from Queen Elizabeth Hospital Birmingham
Helen, thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your operation was arranged so swiftly. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews
Very poor service
Neurosurgery
September 23, 2019
Poor service, waiting along time for surgery, surgery cancelled inappropriately with no explanation. Complained and still have no suitable answers. Would not recommend
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the cancellation of your surgery and lack of answers to the concerns you have already raised with us. Please make contact with the Patient Advice and Liaison Service (PALS) who will try to help you to get the information you require. PALS can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Slow
Accident and emergency services
September 21, 2019
The A&E was extremely slow moving. With no real communication as to what is happening in terms of seeing a medical professional. Staff clearly don't care and do little move the process along. Serious injuries left waiting for hours. No actual explanation for bad service as no one is clearly running the department.
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your experience of our Emergency Department. Due to increased numbers of patients attending the department some patients have experienced long waiting times, we are taking steps to try to resolve this. If you would like to discuss your concerns in more detail we are keen to listen. For this to happen, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Long wait in A&E with suspected Appendicitis
Accident and emergency services
July 8, 2019
The most traumatic experience I have had in my 75 years, waiting in A & E for 6 hours in agony, being ignored, being sick, unable to walk or speak having been rushed in by ambulance with a suspected appendicitis. There was no-one to help me, I had to ask a policeman to get me a drink of water. I was sitting amongst people with minor injuries whereas I actually had a strangulated internal hernia. There was no Triage to decide who needed most urgent treatment. It took from 12 noon to 7pm to get me to surgical assessment whence I was immediately admitted and some kind of care was shown.
Anne Solloway (Mrs)
Reply from Queen Elizabeth Hospital Birmingham
Dear Anne,
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent visit to our Emergency Department. If you would like to discuss this further with us, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
Hospital of excellence, evident as a patient.
Cancer services
May 5, 2019
I am in awe of this hospital. I finished my cancer treatment in November 2018. My experience of the Doctors, Nurses, Receptionists, Cardiology, Radiotherapy, Plastics team, Chemotherapy, everyone involved in my cancer care were incredibly kind, compassionate, professional and excellent at their job. This hospital genuinely does care about each patient. I knew I was being treated by the best Consultants, especially as the cancer unit is one of the best in the country. I had 100% total faith in this hospital throughout. The only negative I had would be that patients are banned from using mobile phones at night. An exceptional hospital. The food I could not fault either.
Tracey Heraper
Reply from Queen Elizabeth Hospital Birmingham
Dear Tracey,
Thank you for taking the trouble to tell us about your positive experience at the Queen Elizabeth Hospital Birmingham. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback or would like to tell us more about your story as a patient at the hospital please visit the hospital webpage www.uhb.nhs.uk/yourviews or email us patientexperience@uhb.nhs.uk
If you would like to nominate a member of staff for our 'Building Healthier Lives Awards' please visit https://www.uhb.nhs.uk/news/do-you-know-someone-who-deserves-to-be-recognised.htm
Thank you too for your feedback regarding mobile phone use, this has also been fed back to senior staff for their consideration.
cancelled appointment
Other
April 29, 2019
It cost me £40 travelling to attend an appointment that cancelled and didn't bother telling me. Do these people have ANY IDEA, or do they even CARE how much stress is involved in having a hospital appointment? To then have it cancelled like this is callous
Anonymous
Reply from Queen Elizabeth Hospital Birmingham
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your cancelled appointment and the difficulties this caused. If you would like to discuss this further with us, please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.
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Queen Elizabeth Hospital Birmingham
Contact
Mindelsohn Way
Edgbaston
Birmingham
B15 2WB
Location
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