Reviews (1159)

Cancelled the clinic with no reason given

February 21, 2020
Not been yet as my appointment keeps getting cancelled. Cancelled the clinic with no reason given. Very frustrating when this happens as I am really keen to be treated for my eye problem. This has been going on since Oct 19.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the cancellations and delays you have experienced accessing treatment, and for any distress this may have caused you. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

breakdown in communication

February 17, 2020
I currently have a complaint being dealt with due to errors at the QE making me an appointment with another Trust - a complete breakdown in communication between staff members seems to be the problem, especially between the consultant and his secretary. The delays and wrong communication have caused my operation to be delayed which is unacceptable.
My complaint is being dealt with by PALs and my MP at present.
Sandra Wood

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your delayed operation and for any distress this has caused you. We note that you have raised your concerns with the Patient Advice and Liaison Service (PALS). PALS are here to help and are best placed to deal with your concerns. Should you need further support please contact PALS by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Facilities very good

Oncology
February 17, 2020
I was in the QE for a while having treatment for cancer. Facilities very good. Food was very poor, so much so that the staff didn't recognise what was being served.
On another visit I was waiting hours on a bed in a corridor for pain relief with a broken arm.
Marion Bosombanguwa

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the care, treatment and food you have received at the hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Referral problems and misdiagnosed

February 10, 2020
QE waiting times were awful Doctors at QE would just give me more antibiotics and say that my symptoms didn't warrant a scan. I was told different information by my radiographer than what he had written on the report and to my GP wouldn't listen to what I was saying about needing another scan even though I had been in pain for 2 months at that point.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment and for the impact this has had on your well being. Senior staff responsible for the departments you visited are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like this to happen please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details. Please make contact with your GP practice to address any concerns you may have with them directly.


Provider responded

Short Staffed and awful service

January 30, 2020
I was suffering from a bad chest infection and went to A&E at QE Hospital where I found the service atrocious. I waited two hours then to be told that if it’s not an emergency I need to refer to my GP. On leaving the hospital without having any check-ups I passed out at my GP. I have been on anti-biotics for three weeks. I feel QEHB is really short staffed and their service is awful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment at the Emergency Department (ED). Senior staff responsible for ED are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Stopped treatment

Gastrointestinal and Liver services
January 24, 2020
They stopped my medication without warning letters or calls. All because they didnt see me. Thanks QE im in a bigger flare up of my illness
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your care and treatment and for any distress this may have caused you. Senior hospital staff are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. Please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Treated really well with respect and dignity

December 17, 2019
Treated really well with respect and dignity.
Quickly treated - had tests run.
Downside was food -very poor- I couldn’t eat soup which was very poor quality – “dishwater”.
Next day scanned all over (a thorough check over) - Excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 4 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your concerns regarding the food and have shared this feedback with the catering manager. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Physio not very helpful

Physiotherapy
December 16, 2019
I was sent to have physiotherapy by the pain team. My first couple appointments were with a student physio, who was very nice, but didn't seem to fully understand my problem. On my third appointment I saw a senior physiotherapist who was very dismissive that anything could be done to help, asking me what exactly I hoped to achieve. He then gave me some exercises that were inappropriate for my condition, and discharged me. I have since had to borrow money to see a private physiotherapist, who has been amazing, and really helped. It's a shame the NHS is coming to this.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your recent experience at the Physiotherapy Department. Senior staff responsible for the department are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

Unacceptable treatment timescales

Neurology
December 4, 2019
Have been waiting for assessment of fluid on the brain condition for 18 months. In the meantime symptoms associated with this condition have become worse and now my mother has suffered a mini stroke and vision problems. We are still waiting for an appointment with the consultant and it is now very concerning to hear that there could be a 30 week wait. This is unacceptable given the seriousness of this condition.
Samantha Clarke

Reply from Queen Elizabeth Hospital Birmingham

Samantha, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding the wait for an assessment. Senior hospital staff are keen to listen to your concerns in more detail so that they can try to resolve them. For this to happen please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

My brother was treated appalling

Ward 305
November 20, 2019
The nurse's need to be retained and look after patients instead of pushing them out to places not fit for purpose
Jacinta Moloney

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding your brother’s recent experience at the Hospital. Senior hospital staff responsible are keen to listen to your concerns in more detail so that they can investigate what has gone wrong and take any necessary action. If you would like to discuss your concerns further please make contact with the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern or you can book an appointment to speak to a member of the team face-to-face by contacting the team on the above details.


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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