Reviews (1461)

Re-arranged my cancelled op quickly

Outpatients
April 23, 2024
Pleasant to find. Here at outpatients department for the nurse for pre assessment clinic. The operation was cancelled on the day due to an emergency but they arranged a new date quite quickly. So today is the pre-op assessment again. The worst thing about coming here is getting a parking space.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. Whilst we are obviously sorry to hear that your operation was cancelled at the last minute and that you have had some issues getting a car parking space we are pleased to hear that your operation was re-arranged quickly.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Really kind and helpful

Endoscopy
April 23, 2024
I have come to endoscopy and was referred very quickly. They have been so good. Ever so helpful and kind. I just have to wait for my results now.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were referred to the endoscopy team so quickly and that staff have been so helpful and kind.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Treated very well

Ophthalmology
April 23, 2024
I was treated very well in the eye department. I have not had any problems.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you've been so well treated by the Opthalmology department.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

It has been good so far.

Neurosurgery
April 23, 2024
The referral took 5 weeks to access neurosurgical department which has been very good. It's usually a 2 month wait. It's easy to get to and been good so far.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are pleased to hear that you were able to access the neurosurgical department quickly and you are happy with the care you have received so far.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Can't complain

Endocrinology
April 23, 2024
I speak to the nurse for my thyroid. I get my blood tests arranged. They are good. I've never had any issues with them. Communication is always good. I can't complain about the health service.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you receive during your thyroid appointments - in particular the communication.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Very good care.

Ear Nose and Throat
April 23, 2024
Very good care and treatment provided to my daughter. The staff were very kind and helpful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care provided to your daughter and that staff were kind and helpful.

If you or your daughter would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Treatment was second to none

Renal Services
April 23, 2024
My mom had her kidney transplant over there. The care, support and treatment that she received was second to none.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your mother received during her kidney transplant.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Excellent care and treatment

Cardiology
April 23, 2024
I was treated at cardiology department for a mild heart attack. The treatment and care I received was excellent.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent treatment and care you received at the cardiology department you received when you had a mild heart attack.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

Suffering whilst they do nothing.

Ear Nose and Throat
April 22, 2024
Daughter has been waiting ages for a referral as she cannot breathe properly out of her nose. She is has been due to have a GI fitted for the last 2 years now. When we ask how long we will be waiting were told its an 18 week wait. We were told she would have it done when she was 18 and she is now 23. The wait is too long and communication is not good. She is suffering whilst they do nothing.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Relative

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your daughter has been waiting so long for a referral and there have also been issues with communication.

If you think it’s helpful we are keen to listen to you and your daughter's concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

A really good hospital.

A&E
April 22, 2024
I had an accident and they treated me very well. They gave me physiotherapy and they were very good. A really good hospital.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Dear Patient

Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear care you received following your accident - in particular from the physiotherapists.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Patient Experience Officer at University Hospitals Birmingham


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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