Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 1987 reviews
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NHS patients accepted

Reviews (1987)

Poor service

A&E
December 16, 2024
Poor service delivery by the ambulatory care who are always trying to get an empty bed for the next patient and A&E is too long waiting times and provides rubbish treatment.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear about the long wait in A&E.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best wishes

Patient Experience Team

Provider responded

Needs to be more accessible for disabilities

December 16, 2024
Needs to be more disability friendly. Not everyone has the latest iPhone or laptop. The technology I have I can't understand all of the words. I asked for an easy read version and they said no. They aren't doing what they're supposed to be doing. It's not set up for us mortals, everything is in Latin to me and I can't understand it. I have to go back and google everything.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response.

If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues - or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

Patient Experience Team

Provider responded

Very helpful staff

Renal Services
December 16, 2024
My main treatment was here. The staff were very helpful. They manage all my follow up appointments, they just send me a text about them.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues, and that you were treated with so much kindness and care during your time here.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

They were very good

A&E
December 10, 2024
They were very good at A&E. They got me within 10 minutes. I was worried they would have to shave my hair but the doctor was good and glued it. They sorted me out rather quickly.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Very good and listened to me

Outpatients
December 10, 2024
I had shoulder and back pain and had appointment in November. It was very good. He listened to me. He asked me questions and said he would change my medication to another that works for me.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Explained things well

Outpatients
December 10, 2024
I went to the neurophysiology department to test my fingers and they said I had the issue for a long time. They asked if it was the first time coming to them. Couldn't understand why it took so long for an appointment. He really took his time and explained things to me well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Waits are too long

A&E
December 9, 2024
I waited for nearly 6 hours which is too long.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Looked after but understaffed

Inpatients
December 9, 2024
I ended up staying in for 3 weeks. I was looked after but they are completely understaffed.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Excellent care

Other
December 9, 2024
I regularly go to orthopaedics for checks ups regarding my dislocated shoulder. The staff are very helpful and provide excellent care.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

Poor waiting times

December 3, 2024
Poor because you have to wait too long so I wont go now.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response.

If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes
Patient Experience Team

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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