Reviews (1638)

Inpatient - cardiac care

Cardiology
May 18, 2017
The experience was largely good and the vast majority of staff on the ward are very friendly and have a good bedside. One nurse was very rude to my family when they were visiting me but she was the exception. I would like to single out the junior sister on the ward for special praise as she has been especially helpful to both me and my family.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to share your recent experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that overall you had a positive experience however it is disappointing to hear that a member of staff was rude to your family. Your comments have been shared with the senior staff in cardiac care who value your feedback and will share with their team members. If you would like to discuss any of your feedback further, please make contact with our Patient Advice and liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Breast Cancer Unit - Wonderful

Oncology
April 26, 2017
Wonderful unit, in spite of being in need of a refurb - great staff.
Still attending - it needs some air conditioning!
Helen

Reply from Queen Elizabeth Hospital Birmingham

Helen, thank you for taking the time to feedback about your experience of the Breast cancer unit at the Queen Elizabeth Hospital Birmingham. Your kind words have been forwarded to the senior staff to share with their teams. The senior staff on the unit would like to inform you that recently its air conditioning has been updated and there are also new fans being purchased ready for the summer months. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.


Provider responded

Good.

April 18, 2017
Good.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your experience of the Queen Elizabeth Hospital Birmingham. Your feedback is greatly valued as staff love to hear they have made such a positive difference


Provider responded

Excellent service when my mother had a stroke

Stroke services
April 16, 2017
From the paramedics that came on Friday until my mother's discharge today I cannot fault the hospital. My mother was admitted on Friday afternoon and excellent service from A&E taken to ward 514 by specialist stroke nurse, further scans Saturday and discharged today, thankfully with no lasting ill effects from stroke. We should shout and praise our NHS and the staff when it all goes right. Thank you to u all for looking after my mother and all of our family over the weekend. Your all amazing
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your experience of the Emergency Department and ward 514 at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that mother has been discharged with no lasting ill effects. Your kind words have been forwarded to the senior staff to share with their teams. Our staff really appreciate and value your feedback.


Provider responded

Broken knuckles

April 13, 2017
Seen quite quickly, receptionists helpful. Doctors friendly, good service.
Sarah

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your experience of the Queen Elizabeth Hospital Birmingham. Your kind words have been forwarded to the senior staff to share with their teams. You feedback is greatly valued by all staff who love to hear they have made a positive difference.


Provider responded

Amazing

Ear Nose and Throat
April 13, 2017
I used to be deaf, not anymore had operation
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your experience of the Queen Elizabeth Hospital Birmingham. We are delighted to hear you operation was a success. Your kind words have been forwarded to the senior staff to share with their teams. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.


Provider responded

Helpful responsive, polite

April 13, 2017
Emergency services - excellent service provided for my service user.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feedback about your experience of the Emergency Department at the Queen Elizabeth Hospital Birmingham. Your kind words have been forwarded to the senior staff to share with their teams. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.


Provider responded

Very thorough and very informative

March 22, 2017
I was called last minute to attend an appointment in the Breast Screening department, after having an adverse result at my first scan. I arrived feeling very apprehensive. I had three more scans, an examination and an ultrasound scan. The nurses and doctors were very thorough, caring and friendly and kept me informed on what they were doing all the way through. Fortunately all was ok.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feed back about your experience when you visited our Breast Screening Service provided by the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your experience was so positive at what must have been a worrying time for you. It is great news too that everything turned out to be ok. Your kind words have been forwarded to the senior staff responsible for this service so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

I felt very supported and cared for in the QE

Cancer services
March 2, 2017
It was a short stay (cancer care unit) and I received wonderful care.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to feed back about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that you felt supported and cared for. Your kind words have been forwarded to senior staff so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Efficient and caring staff

Imaging
January 7, 2017
I had a 10.30 appt on a Saturday for an MRI and I arrived 25 minutes early rather than the 15 minutes stated in the letter. I was seen immediately even though I was early and the radiologists could not have been more caring and professional. I had a little claustrophobia induced panic and they were patient, kind and considerate throughout.
Amy Lassman

Reply from Queen Elizabeth Hospital Birmingham

Dear Amy,
Thank you for taking the time to feed back about your experience at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that staff were able to support you so well during your time in the department. Your kind words have been forwarded to the senior staff responsible for the MRI department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.
If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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