Reviews (1638)

Very good service

Cardiology
August 23, 2018
Very good service, great staff, clean and peaceful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Staff had no flexibility

Gastrointestinal and Liver services
August 23, 2018
Staff had no flexibility about the law indifferent situations.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for providing feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear you have concerns surrounding the flexibility of our staff. Should you wish to discuss your concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Brilliant Support

Cardiology
August 22, 2018
Brilliant support and advice given on condition.
Janet Griffiths

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to give your feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you have received. Your kind words have been forwarded to the senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Friendly Staff

Nephrology
August 7, 2018
Friendly staff, treat me with respect, staff understand my disability. Often have to wait “for a bit”.
There are lot people over there but once I get there I don’t mind waiting.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your feedback regarding waiting times. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Friendly Staff

August 7, 2018
Staff are really friendly. I am deaf, they make an effort to understand me and I get frustrated if I can’t explain. But they make the effort and look directly at me so I can lip read.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. It is especially good to hear that staff are patient when you are communicating with them. Your kind words have been forwarded to senior hospital staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback or would like to tell us more about your story as a patient at the hospital please visit the hospital webpage www.uhb.nhs.uk/yourviews or email us patientexperience@uhb.nhs.uk


Provider responded

Long waiting time

Cardiology
August 6, 2018
Long waiting time to get a bed in CDU ward, food is awful (cold Toast). Doctor was through, efficient and helpful. Explained treatment well, same doctor every time and nurses were attentive. A&E waiting times very long six hours at times.
Eileen Hopkins

Reply from Queen Elizabeth Hospital Birmingham

Eileen, thank you for taking the time to provide feedback about the Clinical Decision Unit (CDU) at the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received. Your kind words have been forwarded to senior CDU staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your comments regarding food and the waiting times in A&E and have shared these with the relevant managers. If you would like to discuss anything in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Long waiting time

August 6, 2018
The patient was extremely dissatisfied with waiting times in A&E AT QE hospital. The individual waited for six hours to be seen and reported that staff had “heated arguments” in front of him. Overall though he was pleased with the level of care, staff attitude, and treatment explanation, but this experience was significantly dampened by being left to wait (in pain) for six hours. He definitely would not recommend the service to friends and family based on the waiting times and lack of staff.
David Coppage

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns the patient had regarding the Emergency Department. Senior hospital staff are keen to listen to the concerns in more detail so that they can identify any problems and apply future learning. Should you or the patient wish to discuss these concerns further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

Clean and caring hospital

August 3, 2018
The hospital is extremely sensitive to the cultural and religious needs of its patients. A very clean accessible prayer room is available for its Muslim patients. Patient waited for an hour and a half for bed and was provided a pillow for her back by physiotherapist. Patient was pleased by the level of care she received. Staff is supportive and helpful. The patient is also very pleased with the high level of cleanliness of the hospital too remarking that it even “smells good too”
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment the patient has received, we are also pleased to hear that we have been able to meet cultural and religious needs. Your kind words have been forwarded to senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Kind and Caring service

Accident and emergency services
August 3, 2018
I accessed emergency department, they were excellent, kind, caring, and professional. They stitched my arm up beautifully. I am extremely grateful.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you received at the Emergency Department (ED). Your kind words have been forwarded to the senior staff responsible for ED to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews


Provider responded

Communication very poor

July 27, 2018
Communication very poor. 50% wonderful staff but 50% uncaring/useless staff that take no responsibility
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding communication at the hospital. Senior hospital staff are keen to listen to your concerns in more detail so that they can identify any problems and apply future learning. Should you wish to discuss your concern further please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.


Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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