Queen Elizabeth Hospital Birmingham
Feedback Rating
Based on 1932 reviews
Reviews (1932)
Waiting for appointments for months
A&E
May 12, 2022
Waiting for appointments for months / Years. After Covid used A&E and waited for hours.
My experience is ok
Cardiology
May 12, 2022
Recently I got two stents done at cardiology department. My experience is ok and I go for regular fellow up appointments.
They are excellent
Cardiology
May 12, 2022
I have attended the cardiology department number of times, they are excellent.
Staff are very helpful
May 10, 2022
I am being treated at cancer centre for kidney related issue. The team of medical staff is very helpful and have explained the whole treatment journey very well.
The surgeon was very good
Neurosurgery
May 9, 2022
I was treated for Brain Tumour at QE. The surgeon was very good and made that difficult time easy for me by explaining whole of the process to me and then providing appropriate aftercare.
I had a 9 hour wait in QE hospital A&E
Accident and emergency services
May 9, 2022
I had a 9 hour wait in QE hospital A&E, I couldn't be taken to Heartlands Hospital as the queue was too long. 200 in front of me. I needed a scan. I got seen for MRI and the doctor gave me one tablet that I had to wait an hour for. I was there so long I gave up and left as I had enough of waiting. I had hurt my back so I couldn't sit. I wouldn't go again- I couldn't put myself through that again.
There is a language barrier
May 5, 2022
There is a language barrier – I have no way to ask questions about the services I use. I need interpreters for all the services I access. It is always difficult to contact them on phone and when I'm at the appointment it is difficult to get an interpreter.
Difficult to access services
May 5, 2022
It is difficult for me to access services due to a lack of transport and language barriers.
Waiting list for hospitals really long
May 5, 2022
I have a language barrier when attending the hospital. The waiting list is really long to even get an appointment. The interpreters provided by the hospital are absent half the time. Time is wasted at appointments when an interpreter isn't available. This means I have to source interpreters through the Chinese community centre. I have to use taxis to go to the hospital.
Friendly staff, confusing layout
A&E
May 3, 2022
I'd was sent to A&E by my GP. Was triaged very briefly on the pavement outside by a paramedic. I understood why, but it felt odd having to discuss why I was there outside with anyone walking past.
Got sent to ambulatory care. There weren't many signs explaining the process when you got the waiting area, and no facilities to use like drinking water. Got properly triaged then and had some tests done, then taken to yet another waiting area. The staff were extremely friendly and kind to me. I did hear staff talking about me outside the cubicle, but only referring to me by the problem I'd come to see them about which felt a bit impersonal. The third waiting area I was taken to, at least had water to drink. You could hear consultations happening in the same corridor though. Was seen by a friendly Dr, and a plan made for an urgent next day appointment by a specialist and interim medication. Pharmacy were also helpful.
I'd heard lots about long waits before going, and I did have to wait around a little bit, but was much better than I feared. I just wish I'd had more information about the process of going there and what would happen at each stage, as it was a bit bewildering being taken to all sorts of rooms and places to wait.
Got sent to ambulatory care. There weren't many signs explaining the process when you got the waiting area, and no facilities to use like drinking water. Got properly triaged then and had some tests done, then taken to yet another waiting area. The staff were extremely friendly and kind to me. I did hear staff talking about me outside the cubicle, but only referring to me by the problem I'd come to see them about which felt a bit impersonal. The third waiting area I was taken to, at least had water to drink. You could hear consultations happening in the same corridor though. Was seen by a friendly Dr, and a plan made for an urgent next day appointment by a specialist and interim medication. Pharmacy were also helpful.
I'd heard lots about long waits before going, and I did have to wait around a little bit, but was much better than I feared. I just wish I'd had more information about the process of going there and what would happen at each stage, as it was a bit bewildering being taken to all sorts of rooms and places to wait.
