Queen Elizabeth Hospital Birmingham

Feedback Rating

Based on 1854 reviews
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NHS patients accepted

Reviews (1854)

Treated very well

Endoscopy
April 10, 2021
My husband had to have two scans at the Endoscopy department at the QEHB a couple of weeks, we were very nervous about him going, mostly because of the pandemic situation. But, apart from a major delay in the timing of his scans (and a nurse forgot to phone me to advise about the delay) everything was fine, and he was treated very well.
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased that some aspects of your experience were positive and will share your kind words with relevant staff. We are sorry to hear that you and your husband also have some concerns and we are keen to listen to these in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Provider responded

Excellent

April 10, 2021
Excellent
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Provider responded

Poor communication & support provided

April 10, 2021
No communication on phones. No phone call from hospital to say my husband was on their ward and officially admitted. Waited for 3 days to have operation- been told each day would have operation- stress each day waiting and waiting and stressed. No one to hand water. No assistance to go to toilet. Not enough staff to look after patients. No support to patients mental health stresses.
Wanda Collins

Reply from Queen Elizabeth Hospital Birmingham

Dear Wanda, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear that your husband did not have a positive experience and are keen to listen to your concerns in more detail to understand more about what happened. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern, best wishes, the Patient Experience Team

Provider responded

Lovely staff

April 9, 2021
Very lovely staff that cares about their patients
Anonymous

Reply from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

Provider responded

Caring and thorough

April 8, 2021
I had to take my husband after a fall. Staff were caring and thorough.
Sheila Knapman

Reply from Queen Elizabeth Hospital Birmingham

Dear Sheila,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team

Provider responded

Excellent

April 8, 2021
EXCELLENT
RICHARD JONES

Reply from Queen Elizabeth Hospital Birmingham

Dear Richard, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Provider responded

Service has been exemplary

April 7, 2021
I have been an in-patient for cancer surgery in 2016 and have been followed up regularly every 3-6 months since. At all times the service has been exemplary and I have had excellent care throughout.
Anita Stanton

Reply from Queen Elizabeth Hospital Birmingham

Dear Anita,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team

Provider responded

Impressed

April 6, 2021
My husband had to have two scans a couple of weeks ago and was impressed by the Covid safety precautions taken throughout the appointment which lasted around 3 hours.
Michele platman

Reply from Queen Elizabeth Hospital Birmingham

Dear Michele, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband's experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews, best wishes, the Patient Experience Team

Provider responded

Very efficient

April 6, 2021
I had great care here as an outpatient a couple of months ago. The staff were very efficient and very friendly. I felt very looked after
Katie Lonsdale

Reply from Queen Elizabeth Hospital Birmingham

Dear Katie, thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team

Provider responded

No problems whatsoever

April 5, 2021
Hardly ever used it, but on the two occasions when I've had to, I've had no problems whatsoever
Elaine Reid

Reply from Queen Elizabeth Hospital Birmingham

Dear Elaine,
thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your experience was so positive. Your kind words have been forwarded to the senior staff to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews,
best wishes, the Patient Experience Team

Provider responded

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Queen Elizabeth Hospital Birmingham

Contact

Mindelsohn Way
Edgbaston
Birmingham
B15 2WB

Location

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