Royal Orthopaedic Hospital
Feedback Rating
Based on 2260 reviews
Reviews (2260)
I shouldn't have to chase them
Outpatients
November 25, 2024
I have been waiting 3 years for an appointment to be seen. Seen in April but nothing was done. They said tests needed to be done but nothing happened and no follow up. I called to chase it up and was passed through loads of departments. Eventually I was given an appointment for January. I shouldn't have to chase or feel like were lost in the system.
Helpful and kind
November 25, 2024
Referred for further checks and advice. The consultant was very helpful and kind.
Very kind and helpful staff.
November 20, 2024
I have visited the Royal with my father. The hospital is very well managed. It's clean with very kind and helpful staff.
Great Hospital
Outpatients
November 14, 2024
Visited yesterday for an appointment for Achilles tendon problem. I was very impressed with the whole experience, greeted at the door and told where to check in. Receptionist was lovely. Even though I was 30 minutes early I was called through straight away and taken to x-ray which was completed straight away. Then saw the consultant who was very informative and easy to talk to. Treatment plan agreed, feeling much more positive. The best experience I've had at a hospital. Only downside was having to wait 11 months for the appointment.
Appointment changed 3 times in two days
Outpatients
November 13, 2024
After waiting 5 months I finally got an outpatient appointment for 28 November. On 11 November I was notified this had been changed to 16 November. A long standing commitment meant I could not attend on this day. After phoning and waiting for 30 minutes I got through to someone in appointments who said nothing else was available. After some pleading, explaining that I was out of the country for 7 weeks from 31 December, I was offered an appointment on 19 December which I gratefully accepted and which was confirmed online by the hospital.
24 hours later I got another online letter telling me the appointment was now on 9 January - when I am out of the county. After waiting another 20 minutes on the phone I was told there was nothing available and I should ring in a couple of weeks to book for February. Meanwhile I struggle to get up & down stairs & have had to give up playing tennis. If I get an appointment in February it will be 8 months since my referral from my GP. What on earth is going on at this hospital?
24 hours later I got another online letter telling me the appointment was now on 9 January - when I am out of the county. After waiting another 20 minutes on the phone I was told there was nothing available and I should ring in a couple of weeks to book for February. Meanwhile I struggle to get up & down stairs & have had to give up playing tennis. If I get an appointment in February it will be 8 months since my referral from my GP. What on earth is going on at this hospital?
Seen within a month
November 5, 2024
I was seen by a consultant within a month and now on a waiting list for hip surgery.
Excellent treatment
November 5, 2024
I have attended the pain management clinic and was provided with excellent treatment.
Good care and treatment
November 5, 2024
The care and treatment was very good when I had my hip reconstruction.
Excellent care and support
November 5, 2024
I has both my knees replaced over there. The care and support was excellent.
They're good.
November 4, 2024
They're good. They cancelled my appointment last week and they rearranged the appointment quickly.
