Royal Orthopaedic Hospital
Feedback Rating
Based on 2173 reviews
Reviews (2173)
Happy with the service delivery
October 7, 2024
My dad was happy with the service after a knee replacement here.
Problems getting through to secretaries
Orthopaedics
October 1, 2024
I have been coming to this hospital for various orthopaedic problems including my hips, spine and hands for several years. This is an excellent hospital in terms of the care you will receive, the doctors, nurses, imaging and physios are second to none.
The only trouble is getting through to the secretaries and admin staff for updates when you are on a waiting list or need to ask the consultant a question. People are unavailable, or covering for someone off sick and have to check, and then don't ring you back. It is a circus of being pushed and pulled from pillar to post and usually you don't find out whatever it is you wanted to know about. With a few notable exceptions, they come across as unhelpful or clueless.
Once you get past that stage and have your treatment there are no complaints!
The other issue is the waiting lists, there is routinely over a year for first consultation but I guess that is just normal nowadays and not really worth commenting on.
The only trouble is getting through to the secretaries and admin staff for updates when you are on a waiting list or need to ask the consultant a question. People are unavailable, or covering for someone off sick and have to check, and then don't ring you back. It is a circus of being pushed and pulled from pillar to post and usually you don't find out whatever it is you wanted to know about. With a few notable exceptions, they come across as unhelpful or clueless.
Once you get past that stage and have your treatment there are no complaints!
The other issue is the waiting lists, there is routinely over a year for first consultation but I guess that is just normal nowadays and not really worth commenting on.
Always good.
October 1, 2024
Always good.
Happy with the hospital
October 1, 2024
Had injections in my back, every 6 months or longer. It's not too bad. They explain everything very well and keep on top of the appointments. I'm happy with the hospital.
They fixed me
October 1, 2024
My experience has been very good. It didn't take long and they fixed me up. No criticisms at all.
A fabulous service
October 1, 2024
It was fab once I got through the list and the referral process from Russells Hall. They chased the referral 3 times for me. I waited over 12 months for the appointment but they have been fab here.
Brilliant
October 1, 2024
The doctors are brilliant. I have injections on my knee, they check my knees and hips as I have arthritis. I have never had any problems.
Had a hip replacement
October 1, 2024
I had a hip replacement here. I am waiting to be seen today so can't comment on today's experience.
Not in pain anymore
October 1, 2024
After 12 months, I'm not in pain the operation has stopped that. It's much better.
Very good, no problems.
October 1, 2024
Very good, no problems.