St Heliers Medical Practice
Feedback Rating
Based on 81 reviews
Reviews (81)
Brilliant
July 29, 2022
Brilliant, even thought lockdown call @ 8 someone will phone back between 8:15 to 8:30. Had issue doing lock down referral to women’s in 2 weeks.
Fantastic
July 28, 2022
They've been fantastic, they were quick to see me. I had to get blood tests and they've arranged it. They were kind and considerate. My 7 y/o grand-daughter went for a check up and was referred for blood tests at the children's.
Awful
July 28, 2022
Awful. Can't see a doctor face to face, only over the phone. Prescriptions take 5 working days. I need specialist medication and have to order it 2 weeks in advance.
Can't get appointments
July 28, 2022
You can't get appointments, if you don't ring between 8-11 or 12-6 you don't get through.
Absolutely brilliant
June 24, 2022
Service is absolutely brilliant apart from a district nurse.
I want to have a face to face appointment
June 24, 2022
I want to have a face to face appointment rather than phone appointment.
My line was disconnected
June 13, 2022
I was on phone for 1 hour to get an appointment this morning and in the end my line was disconnected.
Staff are very good and helpful
May 10, 2022
Staff are very good and helpful. Even during pandemic full support was provided by the healthcare team.
Very supportive
December 23, 2021
Being pregnant we have been able to speak and see my GP. Very supportive and referred to the early pregnancy unit and was seen the same day.
Not easy to contact
October 19, 2021
Waited in a queuing system to make an appointment, was 2nd in the queue and then cut off, called back and then 6th in the queue.
Call answered and put through to a clinician again waxed 20 minutes to answer.
What has happened to a phone call back?
Call answered and put through to a clinician again waxed 20 minutes to answer.
What has happened to a phone call back?
