St Heliers Medical Practice

I had excellent care from my GP who pushed for a CMHT referral which got me a formal diagnosis and appropriate medication.

Brilliant. They're great. I can get through and get same day appointments. No issues with them. They're brilliant.

They're actually brilliant. They listen. They get you seen quickly with no waiting around. No messing. You can often call and get information and they'll ask you to come in if you need to see a doctor. they definitely prioritise children. No worries there.

Since covid they have streamlined services. They do a lot of triage over the phone and talk to a doctor and then they decide whether they can treat you over the phone or if you need to go in or if they can give you a prescription. I think they're amazing

Long wait to get through to reception on the phone. Then another long wait to get through to clinical team. Never get the same doctor. Used to have named GP but not since COVID. Poor phone quality which makes experience even more frustrating. GPs can’t get visual cues from telephone consults.

Very helpful and supportive reception staff. They always try to accommodate me.

You can't get through to them. Some mistakes have been made and they are not what they used to be. You have to phone on the day and if they think you need to be seen, they will see you the same day. Remote texts and appointments just do not work. I was prescribed medication and I wasn't sure why or whether I should be taking a double dose.

2 days to get through for a condition I've had previous so I know exactly what it is. Had to argue to get past a receptionist who thinks she's a gp and entitled to know all my symptoms, get past her eventually to a nurse who then has complete attitude, constantly overtalking me and refuses an appointment stating send a picture then changes her mind saying no go to your opticians like hello do any of our GPS actually see patients anymore? My opticians sent me to you but you wouldn't have heard that because you was too busy talking over me

Good. I can get appointments but it takes a while for them to answer. But with my son being premature they will give him an appointment the same day. They also do the same for myself and kids.

Absolutely abysmal. My daughter was tested for a lactose intolerance in May and we have not heard anything since. They lost the test the first time and that second test they done, we've still not heard from. They only do telephone appointments now and you have to take pictures, then they may let you see a doctor.