St Heliers Medical Practice

I'm lucky if I get an appointment here, I've tried on the phone for me and my husband. Went back to the GP for my husbands Diabetes sensor and the GP said there was no one there to do it. My husband couldn't remember how to do it at the time which is why he asked the Pharmacist and GP. Luckily he remembered but he would have had to go all the way back to the hospital, even though the Diabetes clinic had told me to go to the GP with any problems.

They're not too bad. I don't like that you have to order your insulin twice a month instead of once. The GP has helped me with referrals to the hospital too. They have sent things off for me and said to wait to hear from them.

The GP done blood and found out I have a Vitamin D deficiency, which can cause depression. They have since given me Vitamin D tablets which are helping.

They do their best. Fair amount of doctors, Can always get hold of one. Have to wait for them to answer, tried to do things by phone, they will usually see on same day. No continuity, can’t say I want to speak with such and such doctor.

Can get appointment quite easily. They are a very good practice. They are polite and very helpful.

Daughter tried to book an interpreter for herself for an appointment. There was no BSL interpreter available. My daughter than had to interpret for me. The receptionists made me feel uncomfortable. It really upset me. When I do get interpreters, they are very good.

They tell me I am calling at the wrong time. I have been waiting 2 weeks for an appointment for my work. And they won’t give me my meds until I have a review. It’s impossible. It’s very frustrating.

Great – I love them, can’t complain. Can get appointments but depends how many doctors are there. Can get to see my doctor as well which is good.

Everything's alright. I can get appointments and they're accessible.

Nowhere as good as they used to be, now part of partnership . can’t get appointment with doctor you want. Hard to get an appointment, they say all appointments are gone but will see you if it’s nan emergency. But can ring back the next day and get one.