St Heliers Medical Practice

Can get appointment quite easily. They are a very good practice. They are polite and very helpful.

Daughter tried to book an interpreter for herself for an appointment. There was no BSL interpreter available. My daughter than had to interpret for me. The receptionists made me feel uncomfortable. It really upset me. When I do get interpreters, they are very good.

They tell me I am calling at the wrong time. I have been waiting 2 weeks for an appointment for my work. And they won’t give me my meds until I have a review. It’s impossible. It’s very frustrating.

Great – I love them, can’t complain. Can get appointments but depends how many doctors are there. Can get to see my doctor as well which is good.

Everything's alright. I can get appointments and they're accessible.

Nowhere as good as they used to be, now part of partnership . can’t get appointment with doctor you want. Hard to get an appointment, they say all appointments are gone but will see you if it’s nan emergency. But can ring back the next day and get one.

Struggle to get to speak to the dr of your choice who knows your health conditions when you ask the dr on the clinical support line for an apt with dr of choice your told no they are all qualified to treat patients then go and prescribe medication that your not ment to take . Some of the drs are a waste of time and some are rude

Not happy with the service, struggling to get to talk to someone about daughters development. Feel like I've been fobbed off with daughters bowel issues.

You have to make out that you're falling apart. Doctor dismisses you and another doctor will try to give you medication and help. You have to stay on the phone to try and get an appointment.

Just fob you off, won’t see you face to face. Took 2 months for face to face appointment to check back. Just take paracetamol. Told to go to excuses.