Weoley Park Surgery

The GP referred my son for hearing issues. They were quick to give an appointment and sorted the referral out quickly to audiology. They can sometimes be slow with appointments but help where needs be.

Useless, not updated medical file. No mental health support, not willing to supply prescription for mental health medicine. Have no information about my file or medication.

I rang in this morning due to having issues with my current medication and got a telephone appointment. When the doctor finally rang all you could hear was him typing away in the background and I’m not even sure he understood what I was saying. He decided that I would need a face to face and booked me an appointment with another doctor as he was only working for half the day!!
I turned up at my normal doctors surgery 10 minutes before my appointment only to be told that I was at the wrong doctor’s and I should have gone to Grange Hill surgery. I ask the receptionist who was going to tell me that I should have gone to the other surgery as the half day doctor didn’t. She couldn’t answer the question and it is now 20:15 and I’m still waiting for an answer? Needless to say the service at this surgery is shocking and you can never speak to the practice manager as she refuses to take your calls.
This is not the first issue I’ve had, I only want the doctor to treat patients with respect and do the job they are paid very well to do.

Its good considering how they have looked after me during COVID.

100 phone calls and they say no appointments. So end up ringing 111.

Okay, staff have been really friendly and helpful. Very clean.

They are good and I can get appointments easily.

Really good, able to get both Face to face and over the phone appointment depending on what it is for. The doctor I’ve spoken to seems to be through and will get to the bottom of problem and not just leave you.

They referred us and took 1 year to get an appointment. We can get appointments, the waiting is down to Covid.

They are ok. Most of the time can get appointments over the phone first then Face to face if they need to see you.