West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 193 reviews
Reviews (193)
Long wait
August 17, 2021
999 took 20 mins to answer phone, 6hr wait for ambulance
They were so nice and caring
April 29, 2021
Two days running, I was told by my Gp to call 999 out to me because I was too ill to get out of bed and My Gp wouldn't come out to see me because of the Covid virus. They were so nice and careing and thoroughly tested me to see that I didn't need to go into hospital.
Very supportive
April 14, 2021
Mental Health Triage Car - Very supportive, made calls to other mental health services. Supported my nephew into a mental health bed. We avoided an unnecessary trip to A & E.
I fell in the hall of my house and needed aid
November 18, 2020
The response I had from the life monitoring service and your own ambulance service was fantastic ,taking me to Hospital for general repairs and advice. Thank you all so much.
Good Service
September 29, 2020
I had suddenly been struck by severe dizziness (akin to being on fairground ride) which rendered me unable to get up off the floor and caused me to vomit profusely every time I tried to stand. My daughter called for an ambulance to attend me. I was taken to the hospital after some time.
Very good service
September 18, 2020
I contacted 999 and the person I spoke to was very helpful, supportive, and provided full information. Very good service.
Spending lots of my life waiting
March 1, 2019
Waited 4 hours for ambulance to A&E. It's not good for an 80 year old who suffers with disabilities. I'm spending lots of my life waiting around in hospitals or waiting for ambulances
Paramedics were amazing
July 26, 2018
My daughter recently had to call 111 due to being in the middle of a sustained asthma attack. The health advisor was brilliant, she put me onto a paramedic who advised me he was sending an ambulance. The hospital, paramedics and all NHS staff were amazing.
Helped keep me calm
March 7, 2018
Paramedic and student paramedic were very nice and helped keep me calm. They tried to make jokes and make me smile whilst transferring me to hospital after a violent unprovoked assault. Obviously had great people skills.
My husband had a stroke
July 10, 2017
Whole service was outstanding
