West Midlands Ambulance Service University NHS Foundation Trust

I called for an ambulance as I was having a heart attack and they ask all these questions from a script. Even after telling them I was having a heart attack they said the ambulance would be 4 to 5 hours. I was so weak I couldn't even hang up the phone so it ended up going back through to them again and the same lady then said she would send a paramedic on a bike but I couldn't wait. My neighbour found me and took me to A&E.

I can't fault anybody. They've treated me really well. They took us from Walsall to the Women's. The paramedics were really caring and comforting. They kept me calm.

The arrived in 2 minutes when I called and told them my son has fallen from a first floor window. They told me it would be 10 minutes but came sooner. They were really nice and the staff kept me and him both calm.

Came within 25 minutes and they checked me over at home. They suggested to take paracetamol and visit the GP if the pain didn't get any better.

They came quickly and took good care of me and my wife. They got to the hospital quickly.

The paramedics came out and looked at my throat and said it was quinsy and was covering the whole of my throat. I had to go to hospital for treatment. They were very good, very thorough and they sorted me out.

I waited 5 hours on the floor for an ambulance to come. I didn't have my phone but I had my emergency lanyard around my neck that was able to call emergency services. When they finally got to me they took me to the hospital but then we had to wait for a further 5 hours on the ambulance. Bless the staff though, they were so good and one gave me their phone to watch whilst I was waiting.

Twice in October my partner had to be taken to hospital due to being very poorly both times. The ambulance crews were very good took time and very patient with my partner the crew did all check and made sure he was comfortable on way to hospitals even made sure I was good. Thank you.

They reached my home within 15 minutes of calling them and took me straight to A&E.

They came quickly when I got ran over. They checked me over and took me to the QE.