West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 192 reviews
Reviews (192)
Great staff
May 27, 2025
They were brilliant apart from taking us to Heartlands. I said I didn't want to go there but they had to take me where there was space. The staff were great.
Staff looked after me
May 27, 2025
They came straight away and took me to Good Hope. Then I had to wait 4 hours on the ambulance before being seen. The staff really looked after me.
Helpful and supportive
May 13, 2025
My mother had a brain haemorrhage. I called an ambulance and they arrived within 15 minutes. They were helpful and supportive.
Good people
May 13, 2025
It took an hour to arrive. They were good people.
Arrived within 15 minute's
April 30, 2025
Called and explained the situation that my partner had recently had a lung operation and felt he couldn't breathe and was having pains in his heart. They sent an ambulance within 15 minutes. The staff were great and kept him calm. They thought it best to take him to hospital.
Really professional
April 29, 2025
Really professional. They checked him and said they needed to take him straight in. They looked after him.
Came out quickly
April 29, 2025
Very quick and efficient. They came out quickly.
A long wait
April 29, 2025
It was a long time waiting for them to come to us when my husband was having chest pain. It took 2-3 hours. We said we couldn't wait that long and we just went ourselves.
Lovely
April 9, 2025
I sat in the ambulance with my husband outside A&E for 6 hours when he was unwell. The wait was not nice at all, but the paramedics were lovely.
Arrived quickly
April 9, 2025
My son's sodium levels were dangerously high so they blue lighted him to Worcester hospital. They came out quickly, we ended up being transferred to the Children's hospital.
