West Midlands Ambulance Service University NHS Foundation Trust

The paramedics were going to take my daughter to Midland Met when she has a head injury but we didn't want that. The bleeding had stopped so we decided to take her ourselves to Good Hope. The staff were amazing though.

The ambulance came out within 10 to 15 minutes when I called them. Very good and took us straight to A&E.

They came out within 10 minutes, quite surprised how quickly they arrived. They did checks and took him to A&E.

I called 999 as my husband had a fall and I couldn't get him off the floor. They were very calm and helpful. They even cheer you up. They were so good to both of us.

Paramedics are angels and incredibly gifted staff.

The ambulance came quickly when I was having a heart attack 7 weeks ago. They did an ECG and said they thought it was a heart attack. They took me straight to A&E.

They were so lovely and said the first crew that came out should not have been so dismissive and should have taken me to A&E immediately.

111 told me to call 999 as I was having breathing difficulties. They came within 10 minutes and checked me over. They said my heart rate was perfect and told me I would just need to go back to the GP. They called the GP and all of a sudden they had an appointment. In the end I ended up being blue lighted to A&E at Midland Met hospital.

We called when my husband was ill. He has diabetes and had high blood pressure. They came within 10 to 15 minutes. They took him straight to hospital and helped him.

When I called they would give me an Urdu interpreter. They were very good and helpful.