West Midlands Ambulance Service University NHS Foundation Trust

I called an ambulance for my mom who had a fall whilst out. As soon as we said it was a head injury there were quick to come and take her to A&E.

They gave me medication for a broken ankle. They came out really quickly and said that I had made a bit of a mess there. They were lovely and having a joke with me. They took me to the QE and took me there really quickly.

I called an ambulance for my 5 months old who had stopped breathing. They were good on the phone and kept me calm and they told me to perform CPR talking me through all the steps. More importantly they kept me calm until the paramedics got there. They took less than 10 minutes and they were amazing with her. They ended up transferring her to the hospital for further care and treatment for a respiratory infection that had a bigger effect on her because she was premature.

The ambulance service were brilliant. They said they needed to take me to hospital after a funny turn. One minute I was walking and the next I was on the ground. They suspected it was an issue with my heart and came ever so quickly. They got me to hospital quickly.

I called them as I was bleeding heavily and I needed to go to hospital. The came quickly and took me to the QE. They left me in the A&E where I was left for 4 hours.

They were brilliant, came ever so quickly, kept daughter as calm as could be, explained everything well. Just overall really good.

They said they wouldn't be able to come for hours but did tell us to go straight to A&E. They however told us to go to the wrong A&E, where the information on the NHS website said the A&E was for over 18's only, even though they have a dedicated A&E for pediatrics.

The ambulance came when I was ill. They arrived quickly and took me to hospital. I could not breathe.

I called an ambulance for my sister. They took a while to come. She was in severe pain. We kept calling back and they didn't come quicker. They eventually turned up and took her to Heartlands hospital. The staff are usually good it just takes a long time and they cannot help her.

They wanted me to go to hospital as I wasn't very well but they gave me an injection and that made me feel better. They came out really quickly.