West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 181 reviews
Reviews (181)
Came quickly and got me to hospital quickly
January 9, 2024
The ambulance service were brilliant. They said they needed to take me to hospital after a funny turn. One minute I was walking and the next I was on the ground. They suspected it was an issue with my heart and came ever so quickly. They got me to hospital quickly.
They arrived quickly
January 4, 2024
I called them as I was bleeding heavily and I needed to go to hospital. The came quickly and took me to the QE. They left me in the A&E where I was left for 4 hours.
Overall really good
January 3, 2024
They were brilliant, came ever so quickly, kept daughter as calm as could be, explained everything well. Just overall really good.
Wrong information given
January 2, 2024
They said they wouldn't be able to come for hours but did tell us to go straight to A&E. They however told us to go to the wrong A&E, where the information on the NHS website said the A&E was for over 18's only, even though they have a dedicated A&E for pediatrics.
The arrived quickly
December 19, 2023
The ambulance came when I was ill. They arrived quickly and took me to hospital. I could not breathe.
They took a while to arrive.
December 18, 2023
I called an ambulance for my sister. They took a while to come. She was in severe pain. We kept calling back and they didn't come quicker. They eventually turned up and took her to Heartlands hospital. The staff are usually good it just takes a long time and they cannot help her.
Came out quickly.
December 14, 2023
They wanted me to go to hospital as I wasn't very well but they gave me an injection and that made me feel better. They came out really quickly.
The arrived quickly
December 14, 2023
My wife was blue lighted to hospital as she had pneumonia and has other health conditions. They came really quickly and took her straight to Heartlands.
Arrived within 30 minutes
December 11, 2023
They took my wife to hospital. I rang them initially and they said it was not urgent. They asked a lot of questions and then sent someone quickly. They came within 30 minutes. They're brilliant.
They asked me lots of questions
December 5, 2023
My son got injured at a bus stop so I called an ambulance as it would not stop bleeding. They asked lots of questions for 1 hour before even sending an ambulance. He was bleeding so badly. Why do they ask all of these questions. They should send help quicker.
