West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 181 reviews
Reviews (181)
4 hour wait for ambulance
July 5, 2023
My son has asthma but since covid, it's gotten worse. NHS 111 told me to ring for an ambulance as I explained his symptoms and told them he was asthmatic. When I got through to them, they told me it would be a 4 hour wait for an ambulance.
Quick response
June 20, 2023
Quick response by the service, just waited 45 minutes.
Paramedic spoke to me horribly
June 9, 2023
Last year my baby was struggling to breathe so I called 999. They came out and the paramedic was speaking to me so horribly. She was saying 'well that's what babies do' but in a horrible way. I ended up asking her to leave my house an took her to the hospital myself in a taxi.
Checked mom over, didn't take too long
June 5, 2023
NHS 111 sent them to check my mom over. They didn't take them too long but because of her heart symptoms, they decided to take her to the Queen Elizabeth hospital. We waited a while to be transferred but they were good.
Came quickly
June 2, 2023
The ambulance came and took me to the hospital when I was in labour with my son. Nice staff, they came quickly.
Took a while to come - polite staff
June 2, 2023
They took a while to come out when I had a fall the other day. Staff were polite but couldn't give a definitive answer for when they would come. Felt a bit helpless.
They did not advise just passed me on
May 30, 2023
I called them and told the I was experiencing mental health issues and hallucinations, they told me to call my mental health team. They were not helpful, they did not advise, they just passed me on.
Long wait, good staff
May 30, 2023
I waited aged ages at the hospital, even with chest pains. There for an hour and a half before I went in to be assessed. Was like that because of covid. Staff were good and very helpful.
Came quickly
May 22, 2023
Collapsed outside of the pound shop and they came quickly and they took me to the hospital and was seen really quickly. They were so helpful, said it was because of the cancer and diabetes.
They ran tests
May 9, 2023
NHS 111 called out a team of 3 paramedics. They came, ran tests but nothing came from it even after explaining to them it was not needed, I just needed a prescription.
