West Midlands Ambulance Service University NHS Foundation Trust

Took 15 minutes to come and take me to the Women’s hospital. Paramedic tried to contact triage and only got through just as we got to the hospital. They were shocked at how long it took. They were good and reassured me as much as they could.

Called in on 111, during covid, he was seizing and they arranged for them to come out. They come out quickly and by the time they came he was seizing badly. They sorted him and got him to hospital quickly.

They were OK, came quickly to pick us and leave us at A&E.

Chased them 2 hours after calling and said they had lost details of original call, police had no one to send out to us. It took them 6 hours to come out. The paramedics were amazing and built up a relationship with my daughter. The paramedics felt they had a duty of care and couldn't leave my daughter at home. Worcestershire hospital said they wouldn't take her and A&E wouldn't take her on the children's ward.

The ambulance technician recommended a home visit from a GP and they never did it. An ambulance came out and they felt she didn't need a visit to the hospital. They were called out again and she ended up going to the hospital. They were wonderful. They told me they'd wait for me at the hospital with mom.

They took her to hospital. They came quickly and were good with her, they were brilliant. Kept us well informed.

My son has asthma but since covid, it's gotten worse. NHS 111 told me to ring for an ambulance as I explained his symptoms and told them he was asthmatic. When I got through to them, they told me it would be a 4 hour wait for an ambulance.

Quick response by the service, just waited 45 minutes.

Last year my baby was struggling to breathe so I called 999. They came out and the paramedic was speaking to me so horribly. She was saying 'well that's what babies do' but in a horrible way. I ended up asking her to leave my house an took her to the hospital myself in a taxi.

NHS 111 sent them to check my mom over. They didn't take them too long but because of her heart symptoms, they decided to take her to the Queen Elizabeth hospital. We waited a while to be transferred but they were good.