West Midlands Ambulance Service University NHS Foundation Trust
Feedback Rating
Based on 126 reviews
Reviews (126)
Took a while to come - polite staff
June 2, 2023
They took a while to come out when I had a fall the other day. Staff were polite but couldn't give a definitive answer for when they would come. Felt a bit helpless.
They did not advise just passed me on
May 30, 2023
I called them and told the I was experiencing mental health issues and hallucinations, they told me to call my mental health team. They were not helpful, they did not advise, they just passed me on.
Long wait, good staff
May 30, 2023
I waited aged ages at the hospital, even with chest pains. There for an hour and a half before I went in to be assessed. Was like that because of covid. Staff were good and very helpful.
Came quickly
May 22, 2023
Collapsed outside of the pound shop and they came quickly and they took me to the hospital and was seen really quickly. They were so helpful, said it was because of the cancer and diabetes.
They ran tests
May 9, 2023
NHS 111 called out a team of 3 paramedics. They came, ran tests but nothing came from it even after explaining to them it was not needed, I just needed a prescription.
Came quickly and checked mom over
May 3, 2023
NHS 111 transferred me over to them and they took roughly 5 minutes to come out for my mom. they checked her over and she didn't end up having to go to hospital in the end.
Took a long time to come but helpful
May 3, 2023
My mom had a stroke. It took a while for them to come but they were very helpful. They took mom to Sandwell Hospital and she was there for 3 weeks.
Paramedics were excellent
May 2, 2023
Exceptional care was received in Feb 2022 from the paramedics. They were extremely caring, compassionate, they listened to my mum, and us as a family. They spent a lot of time assessing Mum's needs, and liaising with the Opal team at the QEH. We are extremely grateful that they gave Mum the pain relief that she needed.
Not a great experience
April 20, 2023
There's been two incidences where I've had chest pains. I waited 2 hours and they didn't come to get me. Because I am pregnant and they couldn't tell me how long the wait would be I took myself. The second time I contacted them, they told me go to the hospital myself. Not a great experience.
Kept calm and talked to me
April 5, 2023
After my accident I was taken to City Hospital in the ambulance. The staff were nice, very good and didn't have very far to come. But they kept me calm and talked to me.
