West Midlands Ambulance Service University NHS Foundation Trust Healthwatch Birmingham

Really nice

February 25, 2025

Really nice ambulance staff. They did their checks at the scene of the accident but forgot to sign me in when we got to A&E or the system wasn't working, not sure.

Anonymous

Kept my husband calm

February 5, 2025

The paramedics got him up and helped him to the ambulance. They kept him calm as he was confused and they tried to explain to him as best they could.

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your feedback and I hope your husband is doing well, should you wish for your comments to be shared with the paramedic, please do not hesitate to contact the Patient Experience Team telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Poor service delivery 2 years ago

February 4, 2025

My husband collapsed at home on boxing day 2 years ago. He had lung cancer and pneumonia. When I called the ambulance they said it would be 4 hours so it would be better to take him in a taxi so my son drove us to the A&E. Poor service delivery

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your feedback and I am sorry to hear of your experience.

If you would like the Trust to investigate your concerns, please do not hesitate to contact the Patient Experience Team, on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie Capper
Head of Patient Experience

They were good

January 28, 2025

The ambulance came out and they were able to tell the family what to do when I had a fall in my home. They were good.

Anonymous

Took care of me

January 28, 2025

The GP called them and they came out really quickly as I was not very well. They told me they were going to take me to the QE. We did have a little wait but they took care of me in the ambulance.

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your feedback.

If you would like me to share your comments with the crew in attendance I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or pals@wmas.nhs.uk

regards
Marie Capper
Head of Patient Experience

Over an hour to wait

January 27, 2025

I made a mistake speaking to the ambulance on the phone as they knew I was conscious. If they thought I wasn't they would come out quick. Instead they said it would be over an hour and could I get a taxi there. My wife took me in the end.

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your feedback. If you would like to discuss your experience I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Told to wait 4 to 5 hours

January 22, 2025

I called for an ambulance as I was having a heart attack and they ask all these questions from a script. Even after telling them I was having a heart attack they said the ambulance would be 4 to 5 hours. I was so weak I couldn't even hang up the phone so it ended up going back through to them again and the same lady then said she would send a paramedic on a bike but I couldn't wait. My neighbour found me and took me to A&E.

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

I am sorry to hear of your experience. If you would like to discuss your experience or you would like me to investigate your concerns I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Kept me calm

January 20, 2025

I can't fault anybody. They've treated me really well. They took us from Walsall to the Women's. The paramedics were really caring and comforting. They kept me calm.

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your comments. If you would like to discuss your experience or you would like me to share your comments with the staff members concern I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Really nice staff

January 7, 2025

The arrived in 2 minutes when I called and told them my son has fallen from a first floor window. They told me it would be 10 minutes but came sooner. They were really nice and the staff kept me and him both calm.

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your comments and I hope your son is doing well. If you would like to discuss your experience or you would like me to share your comments with the staff members concern I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Came out within 25 minutes

January 7, 2025

Came within 25 minutes and they checked me over at home. They suggested to take paracetamol and visit the GP if the pain didn't get any better.

Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your comments. If you would like to discuss your experience or you would like me to share your comments with the staff members concern I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

West Midlands Ambulance Service University NHS Foundation Trust

Reviews (181)

Really nice

Kept my husband calm

Poor service delivery 2 years ago

They were good

Took care of me

Over an hour to wait

Told to wait 4 to 5 hours

Kept me calm

Really nice staff

Came out within 25 minutes

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