West Midlands Ambulance Service University NHS Foundation Trust

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Based on 184 reviews
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NHS patients accepted

Reviews (184)

Kept me calm

January 20, 2025
I can't fault anybody. They've treated me really well. They took us from Walsall to the Women's. The paramedics were really caring and comforting. They kept me calm.
Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your comments. If you would like to discuss your experience or you would like me to share your comments with the staff members concern I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Provider responded

Really nice staff

January 7, 2025
The arrived in 2 minutes when I called and told them my son has fallen from a first floor window. They told me it would be 10 minutes but came sooner. They were really nice and the staff kept me and him both calm.
Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your comments and I hope your son is doing well. If you would like to discuss your experience or you would like me to share your comments with the staff members concern I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Provider responded

Came out within 25 minutes

January 7, 2025
Came within 25 minutes and they checked me over at home. They suggested to take paracetamol and visit the GP if the pain didn't get any better.
Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your comments. If you would like to discuss your experience or you would like me to share your comments with the staff members concern I would be grateful if you would consider contacting the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

regards
Marie

Provider responded

Took good care of us

January 6, 2025
They came quickly and took good care of me and my wife. They got to the hospital quickly.
Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your feedback, if you would like me to share your comments with the staff members I would be grateful if you would consider contacting the patient experience team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

thank you

regards
Marie

Provider responded

Very good

December 16, 2024
The paramedics came out and looked at my throat and said it was quinsy and was covering the whole of my throat. I had to go to hospital for treatment. They were very good, very thorough and they sorted me out.
Anonymous

Bless the staff

December 10, 2024
I waited 5 hours on the floor for an ambulance to come. I didn't have my phone but I had my emergency lanyard around my neck that was able to call emergency services. When they finally got to me they took me to the hospital but then we had to wait for a further 5 hours on the ambulance. Bless the staff though, they were so good and one gave me their phone to watch whilst I was waiting.
Anonymous

Reply from West Midlands Ambulance Service University NHS Foundation Trust

Thank you for your feedback and I am sorry to hear of the delayed arrival of an ambulance and then handover at hospital.

If you would like your feedback shared with the staff members or for the Trust to investigate the delay experience please do not hesitate to contact the Patient Experience Team on telephone number 0300 303 0996 or email pals@wmas.nhs.uk

Provider responded

Thank you

November 27, 2024
Twice in October my partner had to be taken to hospital due to being very poorly both times. The ambulance crews were very good took time and very patient with my partner the crew did all check and made sure he was comfortable on way to hospitals even made sure I was good. Thank you.
Anonymous

Reached me within 15 minutes.

November 5, 2024
They reached my home within 15 minutes of calling them and took me straight to A&E.
Anonymous

Came out quickly

November 4, 2024
They came quickly when I got ran over. They checked me over and took me to the QE.
Anonymous

They were okay.

October 28, 2024
They were okay, they got him to hospital.
Anonymous

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West Midlands Ambulance Service University NHS Foundation Trust

Contact

01384215555

Millennium Point
Waterfront Business Park
Brierley Hill
DY5 1LX

Location

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