Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Staff were attentive
December 1, 2022
I had to stay there overnight. Everyone was good and attentive.
Treated differently
November 28, 2022
My first choice was Solihull, but the maternity closed because of Covid, so went to the second choice which was Heartlands. I was really bad, I went in to be induced, they told me to come in at 9:30am but the bed was not available until 1pm, I was not given food until 7pm which my mom bought for me. I couldn't even eat at this time as I was getting contractions. I kept telling them I was in pain and they told me to keep breathing through it. When they checked I was 6cm and only had 2 paracetamols until birth. I ended up having a C-section. My baby was born unconscious, it took 7 minutes to resuscitate them. Was in the hospital for a week as I ended up getting sepsis whilst there. I definitely feel the doctors treated me differently because I was black. They did not support me well on the ward. After I was discharged, they came to see me the following day. They then injected me. They asked me if I wanted another visit. I was then readmitted because my wound was infected and spent another 3 days in the hospital and caught cellulitis. After 2 months, a man came to explain why they did what they did. They know they did something wrong.
Massively stretched and understaffed
November 24, 2022
They are massively stretched and understaffed. Understand they are working hard but from a patients prospective it was an awful experience.
Excellent
November 21, 2022
I had a hip operation, they were very good, excellent. The staff were excellent and looked after me. I have since been there for treatment for my osteoporosis where I went in for an IV drip and it was great. I have to have the treatment every 6 months.
Experience depends on staff
November 18, 2022
I wouldn't recommend anyone to give birth there. I suppose it depends on what staff you get when you're there. But it depends on the staff. The experience overall was okay, some would be nice, and they said they would look after the baby so I could get some sleep.
Rude sercretary
November 18, 2022
The secretary was very rude. When I needed help, she was not helpful. A few times I've needed a letter and she say's it is not my job to write them, and I need to always chase them.
They were not very quick with only 3 other people
unknown
November 16, 2022
They wasn't helpful
Not good at making appointments
November 14, 2022
They're not good for answering the phone or making appointments. My son has special needs and had problems with his ears and I have asked them to refer him but they will not refer him even after they said he has water in his ears.
Waiting hours for scan results
Accident and emergency services
November 13, 2022
Yesterday spent 5 hrs in heartlands, to be told suspected blood clot in leg, they gave my dad two injections i his stomach, told to return the next day as no one there to do a scan.we returned for appointed time 11am we are still waiting for a doctor to give us results 4!!!!!!!! Hrs later!!! The doctor dealing with people whent up to the ward over an hr ago!!! This is discusting unprofessional and down right unacceptable!!!.
All was fine
November 11, 2022
I was transferred to the hospital and all was fine.
