Reviews (1240)

Rude nurse

January 6, 2023
It's easy to get through. I got sent there. One of the nurses was not very good, she was rude and unhelpful. I was rushed to hospital in an ambulance. It was only when I was leaving the nurse was rude.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. If you have any concerns that you would like answered please contact the Patient Relations Team on 0121 424 0808 or via email pals@uhb.nhs.uk the team will be able to help you resolve any issues you may have.

Best wishes, Patient Experience Team


Provider responded

Brilliant and helpful

January 5, 2023
Granddaughter ended up going to A&E and they said she had RSV and it had made her asthma worse. They were brilliant with her and really helpful.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to leave feedback about your Granddaughter’s care at Heartlands Hospital. We really appreciate hearing positive comments regarding the services we provide. Your kind words will be shared with the staff and the senior management, as they will be extremely pleased to hear they have made such a positive impact on your patient experience.

Kind regards, Patient Experience Team


Provider responded

Relief and comfort acquired immediately

unknown
December 28, 2022
I have been admitted into fern ward many years ago . I require a re-admission and referral into fern ward today as I am currently within a+e at heartlands hospital. Ground floor.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

kind regards, Patient Experience Team


Provider responded

Brilliant

December 28, 2022
Paediatrician put my son on melatonin and it has helped with my son's sleeping. I explained it to my GP and they referred him to the paediatrician. They were brilliant.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartlands Hospital Paediatrics Department. We are so pleased to hear that your experience has been so positive and that you felt the treatment recommend for your son has made such a difference.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes, Patient Experience Team


Provider responded

They are good

December 23, 2022
They are good, I wish they’d have given me the two tablets I had been prescribed for pre diabetics. Doctor was brilliant.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that your experience has been a positive one but obviously sorry to hear that there were some delays/issues with your medication and hope that these have now been resolved.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Alright bit slow

December 23, 2022
Alright bit slow, but it was okay. Used the physiotherapy service. Communicate well about the appointment, no problem at all.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We're pleased to hear that you have received good communication about your appointment.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Pretty good but busy

Accident and emergency services
December 19, 2022
Pretty good but busy. They did my X-ray, I went back and they said I had broken it. Was fine.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about your recent experience at Heartlands Hospital Emergency Department.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

They were brilliant

December 14, 2022
Nurses couldn’t do more for us. They were brilliant. Go for appointments.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are so pleased to hear that your experiences have been so positive and that you've been so well looked after by the nurses at your appointments.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

They looked after me

Accident and emergency services
December 14, 2022
They looked after me . Went to A&E then was kept in overnight. Place was clean and staff was nice.
Anonymous

Reply from Heartlands Hospital

Thank you so much for taking the time to provide feedback about Heartland Hospital. We are so pleased to hear that your experiences have been so positive and that you've been so well looked after by the staff in A&E.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes, Patient Experience Team


Provider responded

Everything was fine

December 14, 2022
I've been okay. I had a fall and pressed my alarm bell and the ambulance took 4 minutes to come. Everything was fine at the hospital. Didn't have to wait a very long time.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about you had such short waits for your ambulance and treatment, and everything has been fine here.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Leave your Feedback


Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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