Heartlands Hospital

Thank you for taking the time to post your comments regarding your patient experience at Heartlands Hospital. It is lovely to receive such positive feedback from our patients.

Best wishes, Patient Services Team

Thank you for taking the time to post your comments regarding Heartlands Hospital. It is lovely to receive positive feedback about our services.

Best wishes, Patient Experience Team

Thank you for taking the time to post your feedback following your recent experience at Heartlands Hospital. I am so pleased to read that you felt the care your mother received was wonderful. Staff do work very hard to ensure a positive patient experience regardless of how busy their workload is.

Please speak to the matron or ward sister about signposting for support with Chiropody for your mum. If your mom is out of hospital then speak to the GP surgery about what support is available for her diabetes.
Once again, thank for your feedback.

Kindest regards, Patient Experience Team

Thank you so much for taking the time to provide feedback about your recent visit to the Emergency Department at Heartlands Hospital. The Accident and Emergency Department will prioritise patients who are in need of emergency care. Please speak to your GP about your general medical care if you require help with any medical conditions you are experiencing.

If you have any concerns about the treatment and care at our hospital then please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.

You can call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

If you still experience problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking time to leave feedback about your stay at Heartlands Hospital, Paediatrics department with your daughter. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

Kind regards, Patient Experience Team

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you have had difficulty getting an appointment.

If you are still waiting to receive an appointment please call the Booking Centre on 0121 371 7070 or Email: MyAppointments@uhb.nhs.uk and hopefully the team there can assist you or signpost you to someone who can.

If you still experience problems please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Kindest regards, Patient Experience Team

Thank you for taking the time and trouble to write about Heartlands Hospital regarding your experience in the Ophthalmology department. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Kind regards, Patient Experience Team

I am saddened to read your feedback, patient experience is very important to us, if you would like to discuss the issues you have raised in your feedback further, please do not hesitate to contact the Patient Relations Team on 0121 424 0808 or by email: pals@uhb.nhs.uk I do hope this is acceptable and thank you for providing your comments.

Kind regards, Patient Experience Team