Heartlands Hospital

Thank you so much for taking the time to provide feedback about the Heartlands Hospital in Birmingham. We are really sorry to hear that your experience within our Trust has not been a positive one and you feel the care you received is based on race.

We would be really interested in speaking to you further to gather a longer patient story that we can use as an example of best practice across the trust - it's completely voluntary obviously but if you are interested please feel free to call 0121 371 4747 or email patientexperience@uhb.nhs.uk and we can make the necessary arrangements.

If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews. To raise a concern about your care and treatment please contact the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the service at Heartlands Hospital. it is lovely to receive such positive feedback from our patients. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team

Thank you for taking the time to provide feedback about Heartlands Hospital, Physiotherapy Department. We are really sorry to hear that your experience with our Outpatient referral and appointment was not a positive one, in particular the issues with the poor communication between teams.

Regarding your future procedures - if you have any concerns don't hesitate to contact your consultant - contact information should be on any appointment or clinic letters you have. Should you have any issues in the future please contact our Patient Relations Team on 0121 424 0808 (lines open 9am - 4.00pm, Monday to Friday) or you can email your concerns to pals@uhb.nhs.uk.

Kindest regards, Patient Experience Team

Thank you for your feedback if you do have any ongoing concerns about the treatment and care you have received as a patient please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best Wishes, Patient Experience Team

Thank you for taking the time to post your comments regarding the A&E Department at Heartlands Hospital. It is lovely to receive such positive feedback from our patients. Your kind words have been forwarded to the senior staff responsible for the department so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference.

Best wishes, Patient Experience Team