Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Okay at best
Gynaecology
April 22, 2023
Slightly over 12 months ago I was referred to the Gynae unit due to a suspected miscarriage which turned out to be an ectopic pregnancy. I was treated shortly after my bloods being monitored with methotrexate which was all fine. They told me about warning symptoms for if it ruptured, and what to do in that scenario. A week later, I woke up in horrific pain. I couldn’t walk, I couldn’t sit down normally due to the pain and felt very sick. I rang the gynae ward who told me to ring 999 and arrange for an ambulance. I rang 999 who told me it might not be what I thought, and might instead be constipation. After much discussion, at 2pm the ambulance turned up. It took me to Heartlands again, and tried to admit me to the an and E majors ward. The ward manager (I’m guessing) came out and said that I wasn’t a majors and would need to go to the minors unit. At this point, my skin was visibly clammy, I couldn’t get off a stretcher, and the ambulance driver put me in a wheelchair and took me to minors. After a short while, a nurse came out, looked at me, felt my wrist and said I was clammy and definitely not a minors case and to go back to majors. Majors said they would send a doctor out to the ambulance to assess me. A doctor came out and said they couldn’t take me, but to call the gynae ward and see if they have room. The ambulance driver called the gynae ward who agreed to have me, on the condition that someone could fit an IV into my hand before I got there! Before I got to the ward it was almost 9pm! I could no longer get off the stretcher and was in horrific pain. When I got to the ward, I was placed in the waiting room with other patients in a horrific state, going through a very traumatic and scary situation. I then had to have surgery. After I woke up from surgery, I had a catheter in place which was fine, however a few hours after waking up I rang the bell on 3 different occasions to be told by the nurse it does just hurt sometimes. On the third occasion a different nurse came and agreed to take a look to find that the tube had twisted and therefore was not allowing it to function. In addition, I had to have bloods before going home and a very rude doctor came to take them. She was snappy and cruel and said she couldn’t find my vein. She attempted to do it with the same needle multiple times which can cause huge issues, and considering how upsetting and traumatic my situation was, her attitude was horrendous. There was almost no after care at all once I was discharged, I was left confused, upset and not knowing if my healing process was normal as no information had been given to me. The only reason I have given 3 stars is because there were some amazing and very lovely staff who did make the situation somewhat bearable
Got the help I needed
April 12, 2023
I had stomach issues for 6 months. I ended up calling NHS 111 and they told me to go to the A&E at the hospital. It turns out I had food poisoning. The waiting times were long as I got there at 12pm and I didn't get home till 7pm. But I did get the help I needed.
Midwives were really helpful
Maternity
April 5, 2023
it was a good experience. It was really good, the midwives were really helpful. I had a student midwife and she was brilliant too.
Poor communication
Accident and emergency services
March 31, 2023
I went to A&E and there was poor communication and no interpretation service provided. It was a miscarriage (DNC) and doctor wanted to flush everything out but due to unavailability of BSL interpreter I went back.
Miserable staff
March 30, 2023
Hit and miss. The staff were miserable and horrible when speaking to you. I did not like it here at all. I'm glad I rarely have to go. It's off putting when you're treated like that.
Good staff and treatment
March 29, 2023
It's a good hospital. I usually go here for my appointments and find it easier to get to and go around. It's also more local to me. The staff are good here and I feel like I get really good treatment. Can't complain really.
Lovely hospital and staff mostly nice
March 29, 2023
It's a lovely hospital. One nurse was rude. They wouldn't send an ambulance/patient transport to take me home on discharge after my stent was fitted. The nurse who was caring for me previously had said she would arrange a taxi but had gone off shift. The nurse who was on the next shift and who was in charge, had a go at me and was quite rude. Everyone else was good though.
Hospital was clean
March 23, 2023
Sent by ambulance to with a pulmonary embolism. Stayed for 10 days, gave me blood thinners for the clots. Hospital was clean and staff was great.
Been very lucky
March 17, 2023
Had hernia operation. Been very lucky in and out within 2 hours.
Kept well informed, can't complain
March 17, 2023
Been here about 5 or 6 weeks, great I can't complain. Found food good, the facilities are great I mean it's not a 5 star hotel. Staff kept me well informed and if I have any queries, they will find an answer.
