Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
Good hospital
March 15, 2023
Used the hospital all my life. I was determined not to come in this time. They are a good hospital. I've stayed for over a week. But they're good.
Scared to visit the A&E department
March 15, 2023
I feel very scared to come to A&E. I've waited 12 months for a MRI scan. I have back problems and wait a long time in A&E.
Couldn't get better care
March 15, 2023
It's been great. I've got a hole in my lung and I had my gallstones taken out. Surgeon I've got, you couldn't get better. Been here 5 weeks, couldn't get better care.
System is broken.
March 15, 2023
It's alright, but I came here with my sister and she waited for 16 hours to get bloods done. A&E then sent her to the ward. There was only one nurse on the ward, I can't blame them as everywhere is like that, short staffed. She's been waiting 9 months for an x-ray. In the end my mom had to pay to take her for one privately. System is broken.
Good at the respiratory clinic
March 15, 2023
Came for an appointment at the respiratory clinic, they've been really good.
Waited long time for blood test
March 15, 2023
Come for a blood test. Just had to wait a long time for it.
Aunty received good care
March 15, 2023
I've come to visit my aunty as she has a chest infection. I'm happy with the care my aunty has received at the hospital.
Poor quality or service and lack of respect.
Gynaecology
March 14, 2023
I have been going through trauma with womens health issues since a teenager. 8 Years on I have finally been seen by a gyneacologist in the Princess of wales outpatients clinic. To be specific the Dr I saw. She forgets not everyone has the level of education of health conditions or disabilities therefore when stating a condition, expects that we know exactly what it means yet fails to give an explanation or next steps. She also forgets that many people have not been exposed to gynae physical examinations being so young (early 20's), so when doing these things one should be gentle and considerate.
She called me weeks later and did not complete security before disclosing information to me, only to find out it wasn't my information!! I hadn't undertaken the procedure that she stated on the phone, when telling her this, she simply said "oh, let me look again". Disgusting and insensitive behaviour. There was friction between the nurses and the DR in the consultation room where there was an obvious back and fourth verbal altercation. The nurses in the room also insensitive and held a lack of sympathy. In addition the Dr failed to read through my notes, to see I had other conditions which would make the risks of the procedure significantly higher, as a result, this is something I had to ask her if she had checked in which case she stared at me blankly and stated "so do you want me to do the procedure or not?".
I went private follow the interaction with the team at heartlands and the Gynae specialist I seen through private health care was shocked that the procedure was not carried out under anaesthetic considering my linked health conditions.
I would like to know what the formal complaints process is and for anyone reading this. When being referred for gynae, do NOT go to heartlands.
She called me weeks later and did not complete security before disclosing information to me, only to find out it wasn't my information!! I hadn't undertaken the procedure that she stated on the phone, when telling her this, she simply said "oh, let me look again". Disgusting and insensitive behaviour. There was friction between the nurses and the DR in the consultation room where there was an obvious back and fourth verbal altercation. The nurses in the room also insensitive and held a lack of sympathy. In addition the Dr failed to read through my notes, to see I had other conditions which would make the risks of the procedure significantly higher, as a result, this is something I had to ask her if she had checked in which case she stared at me blankly and stated "so do you want me to do the procedure or not?".
I went private follow the interaction with the team at heartlands and the Gynae specialist I seen through private health care was shocked that the procedure was not carried out under anaesthetic considering my linked health conditions.
I would like to know what the formal complaints process is and for anyone reading this. When being referred for gynae, do NOT go to heartlands.
They are fine
March 13, 2023
Odd visits to outpatients, for CT scans. They are fine, was in heartlands for 8 months. I behaved myself . I was a low maintenance patient. Was in on Feb last year to October. Everyone was fantastic. Food was okay. The room was properly cleaned every day.
Appointment came quickly
March 13, 2023
Had endoscopy, appointment came quickly and they found a polyps and said they would send me to have it removed. Still waiting for an appointment referral to QE.
