Heartlands Hospital
Feedback Rating
Based on 1240 reviews
Reviews (1240)
I am worried about the pensioners
March 13, 2023
I know they have a lot of work on but the waiting times are too long. I am worried about the pensioners. My care wasn’t the greatest but they need to do more.
There was only one nurse
March 10, 2023
Put me in a dementia ward and I couldn’t sleep at night as they are were no beds left. It was so chaotic. There was only one nurse on and the food was horrible. I felt like they were too busy when I called them over and came across rude. But the doctors were helpful and gave good advice and care across really positive and nice.
Very good
March 10, 2023
They are also very good, easy to get to and get around. Everything is perfect. This is a perfect country. I go for eyes, they are good.
They will send me another date.
March 9, 2023
Good hope referred in September 2022 to heartlands for tests, nearest date available was in July 2023, since had a cancellation. So have brought it forward to April 2023. Saw consultant here was send for two texts. Only had one text. They gave a date for the other txt but was not able to make it for the proposed date. They said they will send me another date.
Busier hospital
Maternity
March 9, 2023
Maternity - Worried at first because it being a busier hospital. Went in for a labor but the midwife did not think I was in labor but it turns out I was. Apart from that everything was great.
Good to get around and well signposted
March 9, 2023
Have used them before in the past with my on going issues and they are great. Good to get around and well signposted.
Annoyed with them
March 9, 2023
Annoyed with them. Asked the main reception where clinic was and they sent us in the wrong direction along with another nurse. They clearly didn’t know where were sending us. We have since been transferred to Burton.
Lovely staff, convenient service.
March 9, 2023
Good service and its convenient. Everything is signposted well and the staff are lovely. All the NHS staff are there to help you out but they are limited as to what they can do. The nurses and receptionists are trying so hard, there's just no money.
Fast referral process
March 9, 2023
It's a big hospital and a long way to go. The people are nice and the location was easy to find. It was good. I had an appointment with the pathology department as I was referred there from Solihull hospital. The referral was so fast.
Wondered if I got the proper results
March 8, 2023
Felt rushed when I was there. NHS 111 sent me because of something wrong with my eyesight. It was so packed. All the doctor and nurses look so overworked and there were so many unreasonable patients. I felt like kind of a number but I don't blame the staff. I came away thinking, did I get the proper results. They did do blood tests and an ECG, and tests were all was okay, they told me to get in contact with the doctors.
