Reviews (1240)

You will be there all day

December 13, 2022
You will be there all day, I have been in the past. The times were easier. You have to walk for a while to get to where you were going.
Anonymous

Reply from Heartlands Hospital

Dear patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you've had such long waits and that you are faced with long walks to get around the hospital.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

It’s too far having to go there

December 13, 2022
It’s too far having to go there. It costs me a lot to go there in a taxi, but I have to go because I can’t see the doctor, I will.
Anonymous

Reply from Heartlands Hospital

Dear patient

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham. We are really sorry to hear that you are having difficulty attending your appointments.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Misdiagnosed son

December 12, 2022
They sent my son home saying he had a virus after being ill for so long. He ended up crashing and nearly dying and was sent to the children's and diagnosed with Cancer on the brain.
Anonymous

Reply from Heartlands Hospital

Dear relative

Thank you for taking the time to provide feedback Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear what has happened with your son and that he has now at Birmingham Children's Hospital.

We are obviously really keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) if you haven't already to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

See me quickly

December 9, 2022
They will see me when I am having issues with my asthma. They'll fast track me and see me quickly.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are pleased to hear that you've always been seen so quickly when you've had issues with your asthma.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

I commented in March 2022

unknown
December 9, 2022
This was my comment at the start of the year
Feel like no one's interested
March 6, 2022
I've waited 5 years for 2 lumps to be removed from my stomach being Diabetic I think they hope I'll just fade away..

Now nearly Xmas
Had yet another consultation that's 6 and still nothing after..
The 2 lumps now resemble Baking potatoes.
The skin is like tissue paper and has torn twice..
My own GP has been fantastic trying to get me referred even he is fed up of lack of Response..
I'm going to seek advice from a Medical Negligence solicitor.
Anonymous

Reply from Heartlands Hospital

Dear patient

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and you are still waiting for your procedure despite all your efforts and those of your GP.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do we would strongly urge you to make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Daughter got the help she needed

December 6, 2022
They were good, we waited a long time but my daughter got the help she needed. She had a cyst that doctors kept telling me was nothing.
Anonymous

Reply from Heartlands Hospital

Dear relative

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that your daughter got the help she needed but also sorry about the long wait and any issues with the information that you were provided by our doctors.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

Child with scarlet fever not isolated

Accident and emergency services
December 3, 2022
I was approached by another parent in the waiting room that her child had scarlet fever. She was not isolated despite being extremely physically unwell coughing everywhere. They did not isolate her as required by the nice guidelines and CDC intact when I approached the registrar I was told all viral infections are contagious. I informed her nevertheless there are rules and she ignored me. Until I informed a student nurse who was absolutely appalled and physically removed the patient from the waiting area. But by the time this was all done my child was already in contact as it’s airborne. I will be suing Heartlands hospital. I also obtained the patients details for reference
Anonymous

Reply from Heartlands Hospital

Dear relative

Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you and your child had such a difficult experience recently.

We are obviously keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this and haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Experience was great

December 2, 2022
Scared at first, experience was great. Midwives were brilliant.
Anonymous

Reply from Heartlands Hospital

Dear Patient

Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful midwives and that they were able to reassure you after some initial fears.

If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/

Best Wishes

James Cunningham

Assistant Patient Experience Manager at University Hospitals Birmingham


Provider responded

The doctor kept fobbing me off

Accident and emergency services
December 1, 2022
My father in law ended up in A&E as his bad foot had gone blue. The doctor who saw him said it was an issue with his muscle and said he could be discharged. When we went to pick him up he told us what has happened but I wasn’t convinced. I went back in to speak with the doctor and ask for a 2nd opinion. The doctor kept fobbing me off. Until another doctor said she would take another look, done some scans and they said they would have to operate immediately due to it being an clot in his vein. They couldn’t do the operation straight away as his blood was too thin. They did do the operation in the end, but if it wasn’t for the other doctor and her seeing there was something seriously wrong. He could have ended up worse.
Anonymous

Reply from Heartlands Hospital

Dear relative

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your father-in-law's experience with our Emergency Department was not a positive one and you had the issues you had with the Emergency Department doctors.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

Patients wasn't where they were meant to be

December 1, 2022
Hospital doctors have the same mentality as GP's. I had an incident where I went to visit a friend in hospital and they didn't even know him. They had to phone all around the hospital. They were very short staffed.
Anonymous

Reply from Heartlands Hospital

Thank you for taking the time to provide feedback about the Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you had so much trouble locating your friend when they were here.

We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern

Best wishes

James Cunningham

Assistant Patient Experience Manager at UHB


Provider responded

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Heartlands Hospital

Contact

Birmingham
West Midlands
B9 5SS

Location

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