How do I complain about a dentist?
Contact the dental surgery
If you are not happy with your dental treatment, or believe you should have fees refunded, you should first follow the dental surgery’s own complaints process. Details of this process will be available from the surgery, and will often involve putting details of your complaint in writing.
Complain to the NHS or private dental complaints service
If the dental surgery does not resolve your complaint to your satisfaction or in a timely fashion, you can escalate it to NHS Birmingham and Solihull Integrated Care Board (for NHS treatment) or the Dental Complaints Service (for private treatment).
NHS Birmingham and Solihull Integrated Care Board (NHS BSOL)
Tel: 0121 203 3313
Email: bsol.patientexperience@nhs.net
Dental Complaints Service
Tel: 0208 253 0800
If you are an NHS patient and are still not happy with the response, you can take your complaint to the Parliamentary and Health Service Ombudsman as a last resort. The Ombudsman makes a final decision on complaints that have not been resolved by the NHS.
Parliamentary and Health Service Ombudsman (PHSO)
Tel: 0345 015 4033
If you are a private patient you may need to consider legal action against the dental surgery.
Making a complaint
How do I complain about a GP?
As a first step, put the complaint in writing to the GP surgery’s practice manager.
Find out moreHow do I complain about a care home?
Your first step should be to contact the Home Manager, as speaking to them informally may resolve your concerns.
Find out moreHow do I complain about a hospital?
PALS (Patient Advice and Liaison Services) provide information about the NHS.
Find out moreHow to escalate a complaint
Find out who to contact if you’re unhappy with any health or social care service.
Find out more