Enter and View

Enter and View

Healthwatch Birmingham may listen to people’s experiences of health and social care services by seeing and hearing for ourselves how services are provided. We do this by visiting the service’s premises directly to gather feedback. This is called an Enter and View.

Our visits to local services are carried out by authorised Healthwatch Birmingham representatives (staff and volunteers) to listen to feedback from patients, relatives and service users.

Healthwatch Birmingham uses our Enter and View powers only when it is a necessary part of our research investigations, and an appropriate method for gathering people’s experiences.

The power to carry out Enter & View was given to local Healthwatch in the Health and Social Care Act 2012

Who will carry out the visits?

  • Enter & View can only be carried out by Authorised Representatives – they will always wear identification badges on visits.  A list of our current Authorised Representatives can be found below as per the requirements set out in our statutory powers.

Tina Brown-Love, Patricia Coyle, Alex Davis, Patricia World, Jane Reynolds, Mark Lynes, Keith Hullins, Steve O’Neill, June Phipps, Nina Davis, Mike Tye, Trevor Fossey, Amanda Dickinson and Andy Cave.

Where can Enter & View take place?

Enter & View activity can be undertaken with regard to the following organisations or services*:

  • NHS Trusts
  • NHS Foundation Trusts
  • Local Authority care services
  • Providers of primary medical services (e.g. GPs); dental services (e.g. dentists); ophthalmic services (e.g. opticians); or pharmaceutical services (e.g. community pharmacists)
  • Bodies or institutions which are contracted by Local Authorities or the NHS to provide health or care services (e.g. adult residential care and nursing homes and day-care centres).

 *Enter and View does not apply to the observing of any activities which relate to the provision of social care services to children.