Complain to the surgery

As a first step, put the complaint in writing to the GP surgery’s practice manager. You can normally find their name and the surgery address on the surgery’s website.

Your complaint should be acknowledged within three working days, and you should also be told about the outcome of the investigation.

NHS Birmingham and Solihull Integrated Care Board

If you do not feel confident about the surgery’s complaints process, then you may wish to contact NHS Birmingham and Solihull Integrated Care Board (NHS BSOL) to raise your concerns.

NHS BSOL is responsible for dealing with complaints about NHS primary care services like GPs, dentists, pharmacists and opticians and can be contacted on 0121 203 3313 or email

Find out more about the NHS complaints process 

Birmingham Advocacy Hub

If you feel you would benefit from the support of an advocate, please contact the Birmingham Advocacy Hub provided by POhWER. This is a one-stop shop for advocacy services in Birmingham and is completely independent of the NHS. They offer support to make a complaint and provide someone to help you through the process.

You can call them on 0300 456 237 or email      

Find out more about how advocacy can assist you 

Contact Healthwatch Birmingham

If you require any further information or help, please contact us on freephone 0800 652 5278 or email