How We Can Help You
If you’ve got questions about health and social care in Birmingham, our free and confidential Information and Signposting service will help you find the answers you need.
Our friendly team are here to listen to you, and direct you towards the best care and support for your personal needs and situation. This can include information about:
- Health, social care and support groups near you
- What to do if you have concerns or a complaint about a service
- How to get support with advocacy, safeguarding and patient rights
Get in touch with us by filling in the form below.
Alternatively you can call us on freephone 0800 652 5278 or email info@healthwatchbirmingham.co.uk
You can also search our online guide to getting help with the NHS and social care.
Our Information and Signposting service is independent of the NHS and Birmingham City Council.
Find out about some of the people we have helped below. *
*all names have been changed and photographs feature models
Information and Signposting
Please use this form to contact us if you need independent information about health and social care services in Birmingham.
Charlene
Charlene has struggled for years without a diagnosis for her medical condition. She has tried to complain to her GP about the lack of care provided but struggled due to her condition. We referred her to Pohwer who have assigned her an advocate to support this in the future. She was also sent information regarding mental health support.
Laura
Laura called us as she was struggling to register with a new GP surgery and did not have access to the internet. She had also had a poor experience with her previous surgery, and has multiple health issues, so cannot be without a GP for too long.
We provided contact details for local GPs taking on new patients, as well as information on how to raise a complaint about their previous surgery.
Laura later contacted us to tell us she had successfully registered with a new surgery, and also put in a verbal complaint about their previous treatment. She was pleased that we had been able to provide contact details which were difficult to find without the internet, and that we had taken the time to find this tailored information.
David
David has been on a waiting list for pain management treatment for two years. As he was getting no response from the Trust, we contacted PALS to get an update.
He was very pleased that we took so much time to talk to him and take his concerns on board. He said the Healthwatch Birmingham service was ‘amazing’ and he was ‘really pleased a service like [us] existed.’
Healthwatch are very helpful. They gave me contact details which led to my ongoing case being resolved.
