Healthwatch Birmingham comment on Birmingham Mail’s GP Patient Survey news
Birmingham Mail has recently published (24th January 2016) results following the national GP Patient Survey, which polled hundreds of thousands of surgery users about provision and quality care they receive. Focusing on the West Midlands, the piece highlights the region’s top surgeries on the list.
Healthwatch Birmingham have commented on the article which can be viewed here, sharing our views on the importance of patient reported experiences and how Healthwatch are providing opportunities for people to feedback via our online Feedback Centre. The importance of other perspectives from inspection bodies such as the Care Quality Commission (CQC) is included in our comment.
Copy of comment:
Healthwatch Birmingham is delighted to see so many patients engaged with the GP Survey and actively sharing their experiences of GP services where they live. As the independent consumer champion for health and social care we are keen to ensure patients and the public’s voice plays a powerful role in driving service improvement and provide opportunities for people to share their experiences directly via our online Feedback Centre https://healthwatchbirmingham.co.uk/services/ It is important that quality and provision is understood from patient reported feedback, like the GP Patient Survey, but also important to take into account other perspectives like independent inspections and scrutiny from bodies such as the Care Quality Commission (CQC) who publish monthly reports on the health and social care services they inspect nationally.