Two new jobs at Healthwatch Solihull

Do you want to make a difference in Solihull?

Are you passionate about helping citizens and local communities by tackling inequality in the health and social care system?  With all the changes taking place in health and social care this is an exciting time to join Healthwatch Solihull.

Are you innovative, creative and self-motivated? This opportunity to make a real difference could be for you.

We welcome enquiries from everyone and value diversity in our workforce. We are currently recruiting for the following roles:

Experience and Information Officer

£20,344 – £21,589 per annum
37 hours per week
Based at Solihull Enterprise Centre, Hedingham Grove. B37 7TP

This exciting new role of Experience & Information Officer at Healthwatch Solihull is critical to our ability to listen to the experiences of Solihull citizens and empower them to make informed decisions about their health and social care needs.  You will also use your communications expertise to raise the profile of Healthwatch Solihull with the public and our key stakeholders.

The main purpose of the role is:

1. To interview citizens via the telephone to understand their experiences of health and social care, including identifying any gaps in the provision of services, and write case studies to capture this feedback. Leading Information and Signposting at Healthwatch Solihull and supporting Healthwatch Birmingham as needed.
2. To deliver an excellent Information and Signposting service by providing citizens with effective Information and Signposting to access the care they need. Recording detailed summaries of your work on the CRM system.
3. To ensure our information route on our website is clear and easy to navigate.
4. To ensure our social media platforms are regularly updated.
5. To escalate cases to health and social care, as indicated by the Healthwatch Solihull escalation policy

If you are passionate about helping others, interested in understanding their experiences of health and social care and making sure individuals have access to the services they need, this post is for you.

Find the full job description on the Healthwatch Solihull vacancies page

How to apply:

Please send your CV along with a detailed cover letter to recruitment@healthwatchsolihull.org.uk. Your cover letter must describe how you meet the Employee Specification as outlined in the Experience and Information Officer Job Description and be no longer than 750 words.

Closing date: Friday 9^th July, 2021 (midday)

Interview dates: Thursday 22^nd and Friday 23^rd July, 2021

For more information about this position please contact recruitment@healthwatchsolihull.org.uk or call 0808 196 3912

Community Officer

£19,554 – £21,166 per annum
37 hours per week
Based at Solihull Enterprise Centre, Hedingham Grove. B37 7TP

This exciting new opportunity to join Healthwatch Solihull is central to our ability to work within communities, listening to diverse and vulnerable groups, making their voice powerfully heard. By working in and with the communities of Solihull the post holder will need to have excellent engagement skills and the ability to communicate with a wide range of individuals. The role will require the ability to motivate and co-ordinate a growing group of volunteers so they are in the right place at the right time to hear their experiences of health and social care.

The successful candidate will have demonstrable experience of working with communities and able to engage the public both face-to-face and online. Using innovative and creative ways to motivate individuals to share their stories with Healthwatch Solihull. You will need to have a passion of listening to the public and be able to accurately record their experiences and monitoring data. 

The main purpose of the role is:

1. To continuously develop our co-productive relationships with the Voluntary, Community and Social Enterprise (VCSE) sector, enabling us to work with them to reach our most vulnerable communities. This will enable you to carry-out a rolling schedule of community engagement activity (for Solihull citizens to share with us their experiences of health and social care services), and provide signposting information to support them in the community.
2. As directed by the Healthwatch Solihull manager, carry out activity leading to the recruitment, training, induction, co-ordination and quality assurance of all Healthwatch Solihull volunteers ensuring we have the right volunteers, with the right skills and competency. Motivating and developing our volunteers to be active in the right place at the right time to ensure all of our various activities are publicly-led.
3. Working with VCSE partners, and as directed by the Healthwatch Solihull Manager, to collect feedback about health and social care services from a wide range of groups.
4. Updating our social media platforms daily.
5. As directed by the Project Officer, carry out community based activity which will enable us to hear citizen views as part of our investigations.

If you have a passion for helping others and dedicated to ensuring their voice makes a real difference to health and social care services this post is for you.

Find the full job description on the Healthwatch Solihull vacancies page

How to apply:

Please send your CV along with a detailed cover letter to recruitment@healthwatchsolihull.org.uk. Your cover letter must describe how you meet the Employee Specification as outlined in the Community Officer Job Description and be no longer than 750 words.

Closing date: Friday 9^th July, 2021

 Interview dates: Thursday 22^nd, Friday 23^rd July and Monday 26^th July, 2021

 For more information about this position please contact recruitment@healthwatchsolihull.org.uk  or call 0808 196 3912