How patient feedback has improved hospital waiting rooms details how NHS trusts in Birmingham now provide a better patient experience after we interviewed people in waiting rooms.
Patients in Birmingham will experience shorter waiting times, better appointment calling and more support for people with disabilities among other improvements made to hospital waiting rooms following our 2019 report What is it like being in a hospital waiting room: People’s experiences in Birmingham.
We listened to the experiences of patients in waiting rooms, and compiled them into a series of recommendations for NHS trusts in the city. The impact report How patient feedback has improved hospital waiting rooms details the changes the trusts made in order to provide a better patient experience.
| How patient feedback has improved hospital waiting rooms | Download File (pdf 2.40 MB) |